Guest Services Agent
3 days ago
POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
-
Guest Service Agent
2 weeks ago
Marina South, Singapore Marina Bay Sands Pte Ltd Full time $30,000 - $60,000 per yearLOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesOperational RelatedWarmly welcome and engage all guests visiting the Infinity PoolShare a quick introduction of the offerings available while escorting guests to their dedicated sun bedsProvide exceptional service and create a memorable experience for...
-
Guest Service Agent
2 weeks ago
Marina South, Singapore Marina Bay Sands Pte Ltd Full time $2,500 - $3,500 per yearLOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesPerform thorough cleaning of guestrooms consists of replacing all linen and towels in the room, vacuuming and dusting, replacing guest supplies, and thorough bathroom cleaning.Notify the Housekeeping Management or the Engineering Department of any...
-
Guest Service Agent Laundry
2 weeks ago
Marina South, Singapore Marina Bay Sands Pte Ltd Full time $20,000 - $25,000 per yearLOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesCollect linens and amenities from loading bay and distribute them to pantries of designated floors across the 3 hotel towers in a timely and efficient manner in accordance with the established company's policies and proceduresCollect soiled linens...
-
Guest Service Agent
2 weeks ago
Marina South, Singapore Marina Bay Sands Pte Ltd Full time $2,000 - $2,500 per yearJob ResponsibilitiesPerform vacuuming, carpet cleaning, cleaning sanitary area.Ensure all glass doors are cleaned and maintained, and responsible for cleaning lobby fountain, phone dividers.Maintain, at all times, a neat and clean professional appearance.Ensure work area is clean when finished. Job Requirements Education & Certification- No formal...
-
Assistant Guest Services Manager
6 days ago
Marina South, Singapore Dynamic Human Capital Pte Ltd Full time $60,000 - $80,000 per yearResponsibilitiesEnsure guest rooms are cleaned, inspected, and ready for arrivals according to established standards.Attend promptly to guests' requests, inquiries, and feedback to ensure satisfaction and comfort.Coordinate with Maintenance for rooms requiring preventive maintenance or repair.Oversee daily room assignments based on available resources and...
-
Casual - Guest Service Agent (Wardrobe)
2 weeks ago
Marina South, Singapore Marina Bay Sands Pte Ltd Full time $32,000 - $40,000 per yearLOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesPerform mending and sewing works on employee uniformPerform alteration on uniforms when necessaryInspecting uniforms and ensuring that uniform are in good conditionCarry out all other duties assigned by superiorsJob RequirementsAble to exhibit and...
-
Guest Service Agent
2 weeks ago
Marina Bay, Singapore Marina Bay Sands Full time**Job no**: 503233 **Work type**: Full Time **Location**: Marina Bay Sands **Categories**: Retail, General Services **Summary of Job Responsibilities** This position is under the Box Office team, as part of Entertainment department. The Box Office team provides ticket sales services and operational support for Marina Bay Sands attractions and events. This...
-
Service Attendant
3 days ago
Marina South, Singapore Marina Bay Sands Pte Ltd Full time $1,000 - $2,500 per yearJob ResponsibilitiesEnsure prompt and accurate delivery of orders to guests' rooms, ensuring that all items are presented in an appealing and organized manner by standard.Set up and maintain in-room dining stations, ensuring that they are clean, well-stocked, and properly organized.Handle guest inquiries, complaints, and special requests promptly and...
-
Visitor Experience Agent
2 weeks ago
Marina South, Singapore Marina Bay Sands Pte Ltd Full time $30,000 - $60,000 per yearLOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesProvide excellent Visitor Experience and ensure the smooth running of the daily operations at MBS Attractions (Museum, SkyPark, Sampan Rides and Digital Light Canvas).Engage visitors in a positive and professional manner while proactively promoting...
-
F&B Service Attendant
2 weeks ago
Marina South, Singapore Marina Bay Sands Pte Ltd Full time $25,000 - $35,000 per yearJob ResponsibilitiesResponsible for serving guest & internal team members.Provide friendly, excellent service to all guest & internal team members.Assist fellow Team Members to perform preparation and setting up in the restaurants for food service and ensure all available amenities and utensils are properly stocked and inspected prior to service.Assist...
