Senior Guest Service Agent

Job Responsibilities Accomplish Day to Day OperationsPrepare workstation at the start of shift and ensure all equipment and required work materials are in order.Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction.Up to date of internal promotions and be familiar with the...

POSITION SUMMARYAnswer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or...

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesDeliver wonderful shopping experience to shoppers and guests of Marina Bay SandsAttend to shoppers' enquiries and feedback for customer experience improvement.Perform Mall Marketing redemptions and any other duties assigned.Attend to Luxury Shoppers...

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Responsibilities - Curating a non-traditional minibar, a uniquely authentic MBS experience for our guests. - As a Minibar Guest Service Agent, you are responsible for the handling and receiving of all inventories. You will also be responsible to ensure that all...

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Responsibilities Accomplish Day to Day Operations - Prepare workstation at the start of shift and ensure all equipment and required work materials are in order. - Handle room registration of arriving guests in accordance to the Service Quality Review standards...

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Responsibilities - Maintain the flower freshness in all displays and arrangements - Receive deliveries and ensure that they meet the required standards - Ensure that all requisitions and deliveries are made timely - Ensure that supplies in the workshop are fresh...

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Responsibilities Accomplish Day to Day Operations- Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.- Handle room registration of arriving guests in accordance to the Service Quality Review standards to...

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Responsibilities - Perform thorough cleaning of guestrooms consists of replacing all linen and towels in the room, vacuuming and dusting, replacing guest supplies, and thorough bathroom cleaning. - Notify the Housekeeping Management or the Engineering Department...

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Responsibilities - Deliver wonderful shopping experience to shoppers and guests of Marina Bay Sands - Attend to shoppers’ enquiries and feedback for customer experience improvement. - Perform Mall Marketing redemptions and any other duties assigned. - Attend...

ResponsibilitiesEnsure guest rooms are cleaned, inspected, and ready for arrivals according to established standards.Attend promptly to guests' requests, inquiries, and feedback to ensure satisfaction and comfort.Coordinate with Maintenance for rooms requiring preventive maintenance or repair.Oversee daily room assignments based on available resources and...