Senior Guest Service Agent

POSITION SUMMARYAnswer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or...

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesOperational RelatedGreeting guests and providing an engaging warm welcome or fond farewellEnsure each guest is greeted promptly, courteously, graciously with eye contact, and a smileBe ever ready to provide luggage assistance at the Arrival Hall or on...

POSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear...

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Responsibilities - Curating a non-traditional minibar, a uniquely authentic MBS experience for our guests. - As a Minibar Guest Service Agent, you are responsible for the handling and receiving of all inventories. You will also be responsible to ensure that all...

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Responsibilities Accomplish Day to Day Operations - Prepare workstation at the start of shift and ensure all equipment and required work materials are in order. - Handle room registration of arriving guests in accordance to the Service Quality Review standards...

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Responsibilities - Maintain the flower freshness in all displays and arrangements - Receive deliveries and ensure that they meet the required standards - Ensure that all requisitions and deliveries are made timely - Ensure that supplies in the workshop are fresh...

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Responsibilities Accomplish Day to Day Operations- Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.- Handle room registration of arriving guests in accordance to the Service Quality Review standards to...

**Job no**: 502068 **Work type**: Full Time **Location**: Marina Bay Sands **Categories**: Concierge / Front Office **Summary of Job Responsibilities** Front Office and Premium Services TMs provide check-in, check-out and meet and greet services to our hotel guests. These TMs attend to guests in accordance with the Marina Bay Sands Service Quality...

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Responsibilities - Perform thorough cleaning of guestrooms consists of replacing all linen and towels in the room, vacuuming and dusting, replacing guest supplies, and thorough bathroom cleaning. - Notify the Housekeeping Management or the Engineering Department...

ResponsibilitiesEnsure guest rooms are cleaned, inspected, and ready for arrivals according to established standards.Attend promptly to guests' requests, inquiries, and feedback to ensure satisfaction and comfort.Coordinate with Maintenance for rooms requiring preventive maintenance or repair.Oversee daily room assignments based on available resources and...