Cash Operations Consultant

Role Function and Purpose

To support the front office or the banknotes dealers in the areas of wholesale cash and vault operations.

• To ensure timely and accurate distribution of value to and from our customer base while adhering to internal and external compliance and regulatory requirements.
• To maintain proper accountability on all cash operation processes
• To ensure proper accountability of all transactions as well as cash movements including shipments in and out of Singapore.
• Ensure proper reconciliation of physical stock balance
• Work with internal and external parties to address corrections where required and reconcile discrepancies
• Deliver excellent customer service to customers

Key Duties and Responsibilities

Cash Operations

• Handles receipt, processing, packing and releasing of all cash
• Fulfilling customer orders both locally and overseas through accurate picking, packing and dispatching of foreign & local currency
• Ensure all MSBs transactions are executed in a timely manner and accurately.
• Processing of all cash purchases from customers and detect counterfeit banknotes and manage discrepancy detected.
• Ensure all purchases and excess stock are cleared on a timely manner and stock holding limits are closely monitored.

Shipment Movements

• Ensure all local cash movement are well co-ordinated and meeting the expectation of our clients.
• Wherever applicable to assist in arranging clearance of inbound shipment by authorised security vendor(s).
• To assist in the arranging and securing cargo space for all outgoing shipments through authorised security vendor(s).
• To ensure shipment are properly picked and packed and securely sealed before releasing to the security vendor(s).
• To verify authorised security crew members prior to handing over / taking over a banknote shipment.

Stock Inventory & Requirements

• Ensure proper accountability and storage of all stock inventory at designated secured vault compartment.
• Assist in ensuring stock holding is kept within the approved authorised limit.

Accuracy/ Daily Balance and Reconciliation

• At end of each business day all cash stock holdings are checked and reconciled against physical records printed from BLISS system

Archiving

• Archive all electronic and physical records as per AML and business requirements.

Investigations

• Recording and reporting of all discrepancies to Senior CEC and assisting in resolution of discrepancies.
• Archive all electronic and physical records as per AML and business requirements.
• Assists in investigating problems and retrieving paperwork as required by internal and external customers

Security

• Adhere to all security procedures and Vault SOPs

Process improvement & Compliance

• Ensure compliance with AML requirements and Travelex's Policies and Procedures
• Identify where there are problems being incurred as a result of current processes and bring to the attention of management
• Identify opportunities for process improvement and bring to the attention of management
• Take ownership for the resolution of problems as reported

Communication & Reporting

• Ensure all daily reports are completed in a timely and accurate manner.
• Ensure all deal tickets are accounted for and properly filed.
• All instructions or reporting concerning matters relating to banknotes cash operations must be properly received / communicated via official email(s).

B) People

Workplace

• Foster professional relationships with customers
• Establish strong relationships with management of internal departments, customers and suppliers
• Point of contact for external parties raising issues
• Contribute to the success of the team