Current jobs related to Manager - Membership Experience - Singapore - Morrow Health
-
Membership Relations
2 days ago
Singapore A membership club in the east Full time1. Lead, motivate and provide direction to the Front Office, Membership Relations & Sales teams, and ensure that teams maintain operation standards, maximize efficiency and ensure high level of member satisfaction. 3. Effective management of all membership appeals and transactions in accordance with Club Constitution and Bye-laws. 4. Assist in Constitution...
-
Membership Experience Manager
9 minutes ago
Singapore beBeeManagement Full time $60,000 - $80,000Job Description:We are seeking a highly skilled and experienced professional to fill the role of Membership Operations Manager. In this position, you will be responsible for overseeing daily membership operations, including managing staff performance, handling customer inquiries, and ensuring seamless execution of events and activities.The ideal candidate...
-
Membership Experience Manager
3 days ago
Singapore beBeeMembership Part timeMembership Experience ManagerWe are seeking a highly skilled and customer-focused professional to create a pleasant membership application experience for our guests.The ideal candidate will have excellent communication skills, be meticulous and a fast learner, with experience in customer service being an advantage. They will also be able to travel to...
-
Manager - Membership Experience
6 days ago
Singapore Morrow Health Full time $80,000 - $120,000 per yearJob Title: Manager – Membership ExperienceLocation: LLMG Flagship – SingaporeReports To: Head of Strategic OperationsWorks Closely With: Program Manager, Strategic Operations Manager, Operations Manager, Learning & Development Manager, Zone Managers (Medical, Recovery, F&B, Fitness), Membership Team, IT & Digital, Marketing & Community, FinanceAbout...
-
Manager - Membership Experience
2 weeks ago
Singapore Longevity & Lifestyle Medical Group Full time4 days ago Be among the first 25 applicantsJob Title: Manager - Membership ExperienceLocation: LLMG Flagship - SingaporeReports To: Head of Strategic OperationsWorks Closely With: Program Manager, Strategic Operations Manager, Operations Manager, Learning & Development Manager, Zone Managers (Medical, Recovery, F&B, Fitness), Membership Team, IT & Digital,...
-
Singapore beBeeExperience Full timeJob Title: Membership Experience ManagerAre you a customer experience expert looking for a challenging role that will allow you to make a real difference in people's lives? We have an exciting opportunity for a Membership Experience Manager to join our team.The Membership Experience Manager will be responsible for delivering exceptional experiences for our...
-
Membership Experience Specialist
16 hours ago
Singapore beBee Careers Part time $36,000 - $48,000Mandai Wildlife Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore's Central Catchment Nature Reserve. The rejuvenation plan integrates five wildlife parks with distinctive nature-based experiences and green public spaces. An eco-friendly resort will be built on the site.Job Duties And ResponsibilitiesDeliver a...
-
Membership Manager
2 weeks ago
Singapore ZOUK CLARKE QUAY PTE. LTD. Full time**Job Description & Requirements**: The Membership Manager Performance is responsible for driving member insights, advanced member analytics, audience selection for accelerating our data led membership strategy implementation across the organization. Key Responsibilities Analysis - Develop strategy to drive member’s engagement and implementation -...
-
Membership Manager
5 days ago
Singapore SUNSET METT SING PTE. LTD. Full time**JOB SUMMARY** As part of the pre-opening team at Madison House, the **Membership Manager**will play a pivotal role in establishing and growing the membership base by driving new member sales, and cultivating an engaged, dynamic community from day one. Your primary focus will be on generating leads, conducting tours, converting prospects, and onboarding...
-
Membership Experience
1 week ago
Singapore CFA Society Singapore Full time**About CFA Society Singapore**: We are the premier Singapore-based member society for over four thousand financial and investment professionals and part of a global network of societies with representation in over 160 markets. Our members include young enterprising financials specialists to C-suite level professionals in many leading financial and...
Manager - Membership Experience
2 weeks ago
Job Title: Manager – Membership Experience
Location: Morrow Flagship – Singapore
Reports To: Head of Strategic Operations
Works Closely With: Program Manager, Strategic Operations Manager, Operations Manager, Learning & Development Manager, Zone Managers (Medical, Recovery, F&B, Fitness), Membership Team, IT & Digital, Marketing & Community, Finance
About Morrow
Morrow is redefining preventive healthcare by integrating precision medicine, digital tools, and lifestyle interventions in a seamless ecosystem. Our flagship centre in Singapore combines a medical clinic with a next-generation lifestyle facility, supported by AI, health coaching, and the latest in diagnostics and recovery modalities.
At Morrow, we are guided by two sets of commitments:
Our Operating Principles – how we work and hold ourselves accountable as a team:
Mindful. Ownership. Rhythm. Winning Together.
Our Brand Promises – what we bring to our clients and the lens for everything we create:
Connection. Impact. Trust. Empowerment. (CITE)
This isn't just medicine. It's a movement. If you are ready to shape the future of longevity care and make a lasting impact, join us in redefining healthcare for Singapore and the world.
Role Overview
As the Manager – Membership Experience, you will be the key driver of the end-to-end member journey, serving as the bridge between our members, our services, and our core philosophy. You will lead a hybrid team across membership services and frontline support, delivering exceptional experiences that reflect our purpose and values.
You will be deeply immersed in the full Morrow ecosystem, equipped with knowledge across every zone, offering, and pillar of lifestyle medicine. Your role is to guide members holistically—advising them on the best paths for personal transformation, supporting their health goals, and ultimately empowering them to take full ownership of their six pillars of lifestyle medicine.
You will also play a critical role in driving membership sales, educating members on the different tiers available, and ensuring that value is consistently realised. By living and modelling the six pillars in your own life, you will be able to speak authentically and confidently about our programs. You will also collaborate closely with the Program Manager and Head of Strategic Operations to gather member insights that shape the evolution of our offerings and journeys.
Key ResponsibilitiesService & Membership Leadership
- Lead and coach a team of membership and customer service executives to deliver consistent, heart-led experiences across all touchpoints
- Act as the main point of contact for in-person membership sales and engagement
- Guide members on selecting the most relevant membership tier based on their goals, needs, and lifestyle
Business & Program Fluency
- Develop and maintain in-depth knowledge across all MORROW services, offerings, and the six pillars of lifestyle medicine
- Confidently and clearly communicate the value of services across zones (Medical, Recovery, Movement, Nourishment, Mindfulness, Connection)
- Recommend personalised next steps and pathways for members to take ownership of their health journey
Customer Journey Ownership
- Partner with the Program Manager and Strategic Operations team to co-create seamless, high-impact customer journeys
- Provide frontline feedback on member behaviours, questions, drop-off points, and desired improvements
- Champion experiential alignment between zone offerings, programming, and membership expectations
Service Operations
- Oversee daily team operations, rostering, and responsiveness across channels
- Manage service recovery processes and act as final escalation point for complex or emotional cases
- Ensure SOPs, service scripts, and training modules are consistently executed and refined
Insights & Engagement
- Track member feedback, sales performance, and cancellation trends
- Deliver insight dashboards to support data-driven planning across Membership, Ops, and Marketing
- Recommend improvements to packages, onboarding, or member communications
Customer Service & Sales Ownership
- Take full ownership of customer service delivery across all channels, ensuring consistent, high-quality, and heart-led member support
- Lead and manage membership sales efforts.
Qualifications & Experience:
- Diploma/Degree in Hospitality, Business, Communications, or a related field
- 5+ years in customer experience, guest relations, or membership management, with 2+ years in a leadership role
- Strong sales ability and storytelling skill with a customer-first mindset
- Excellent communication, problem-solving, and team leadership skills
- Familiarity with CRM systems, feedback tools, and service process design
- Personally aligned with the six pillars of lifestyle medicine and able to lead by example
Nice to Have
- Experience in wellness, hospitality, fitness, or healthcare environments
- Background in service design or loyalty programs
- Training in coaching, behaviour change, or motivational interviewing
Why Join Us
This is a rare opportunity to shape the member experience for a brand that's reimagining wellness from the inside out. You'll lead a passionate team, help people reclaim agency over their lives, and work at the intersection of purpose, innovation, and well-being. We offer competitive compensation, team benefits, and pathways for growth as we expand regionally.
Morrow is an equal opportunity employer committed to building a diverse and inclusive team.
