Patient Service Associate

7 days ago

Central Region, Singapore PERSOL Full time $35,000 - $45,000 per year

Responsibilities

  • Provide courteous and professional responses to inquiries, ensuring patients feel cared for and heard.
  • Handle and escalate patient feedback to the appropriate supervisor promptly
  • Perform accurate patient registration and screening, ensuring confidentiality and data integrity.
  • Ensure timely billing and same-day collection of payments.
  • Maintain clinic readiness, including cleanliness and proper functioning of self-service kiosks and waiting areas.
  • Ensure the clinic is fully prepared to receive the first patient 15 minutes before scheduled start.
  • Support appointment coordination for both new and follow-up visits.
  • Assist clinicians and therapists to facilitate smooth and efficient consultations.
  • Monitor patient wait times and keep them informed proactively.
  • Adhere to hospital policies and SOPs.
  • Take on additional administrative support duties as required (e.g., handling statistics, logistics).

Requirements:

  • Minimum GCE "N" Level with relevant experience in healthcare or customer service.
  • Prior exposure to the healthcare or service industry is preferred.
  • Proficient in Microsoft Office and basic IT tools.
  • Excellent communication and interpersonal skills.
  • Strong team player with the ability to multitask in a fast-paced environment.
  • Service-oriented mindset and willingness to learn and adapt.

Interested candidates who wish to apply for the advertised position, please click on "Apply". We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

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