Customer Service Officer
24 hours ago
RecruitFirst is hiring You will be outsourced to:
Location:Central
Working Hours:Mon to Fri, 9am to 6pm
Duration: 6 or 12 months contract
Salary:Up to $3800 per month (depending on exp)
Job Description:
- Manage walk-in policyholders' and Financial Representatives' queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time
- Ensure unresolved issues over the counter are promptly followed up within stipulated time
- Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners
- Provide excellent customer service experience
- Manage customer feedbacks/complaints with a good closure within the operational turnaround time
- Other incidental "ad hoc" duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre
- May be rotated amongst the different Service Centres
- Undertake projects or other responsibilities as assigned
Requirements:
- GCE 'A'/ Diploma/ Degree holder from recognized institution
- Applicant with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous
- A team player with good writing, interpersonal and communication skills.
- Applicant must be comfortable to work in Frontline Environment
- Singaporeans only.
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