Freelance Customer Service Officer

19 hours ago


Central Region, Singapore Smartlab Education Centre (Bishan) PL Full time $35,000 - $45,000 per year

Tuition Centre in Bishan is looking for a freelance Customer Service Officer for Tue, Thu, Fri. (1-9pm)

Key Responsibilities:

Customer Service:

  • Greet and assist walk-in clients and respond to whatsapp inquiries.

  • Provide accurate information about courses, schedules, fees, and registration processes.

  • Handle feedback, complaints, or service issues in a professional and timely manner.

  • Maintain student records, update enrolments, and manage systems.

  • Support day-to-day administrative operations of the centre.

Sales & Marketing:

  • Understand the full range of courses offered and confidently promote them to prospective clients.

  • Conduct follow-ups with leads and existing clients to encourage sign-ups and re-enrolments.

Requirements:

  • 1-2 years of customer service and/or sales experience (preferably in the education industry).

  • Excellent communication and interpersonal skills.

  • Confident, presentable, and customer-oriented with a positive attitude.

  • Fluent in English

  • Proficient in MS Office.

*Training will be provided.



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