Sales Support

2 days ago

Central Region, Singapore RK Recruitment Pte. Ltd. Full time $104,000 - $130,878 per year
  1. Monitor and follow up on customer orders (Direct) and subsidiary orders (Indirect), ensuring timely delivery and status updates.
  2. Assist in preparing weekly and monthly Sales and Traffic reports, and coordinate data for regular performance reviews.
  3. Engage with customers to identify potential needs using the database.
  4. Proactively track delays, collaborate with the technical team to determine causes, and document solutions for team reference.
  5. Evaluate and manage expedite requests to guarantee on-time delivery, overseeing the order process from Customer PO to shipping and keeping customers informed.
  6. Act as a liaison for repair operations between technicians, spare parts availability, orders, and lead times to optimize turnaround time (TAT), while maintaining repair spares inventory.
  7. Manage order entry, quotations, purchase order reviews, system updates, and case handling according to established procedures and service timelines.
  8. Issue POs to subsidiaries and obtain updated pricing information.
  9. Respond to customer inquiries regarding order status, provide real-time resolutions, and support process improvements based on customer feedback.
  10. Complete vendor forms and maintain accurate quality documentation.
  11. Coordinate exhibition preparations, including sourcing, pricing, and contract management.
  12. Support sales initiatives on ad-hoc projects and tender submissions.
  13. Demonstrate strong interpersonal, verbal, and written communication skills.
  14. Efficiently manage multiple responsibilities and apply problem-solving skills to ensure customer satisfaction.
  15. Follow up on customer requests and collaborate with the engineering team to resolve issues promptly and effectively.

Job Requirement:

  • 2–3 years of experience in sales support and order management.
  • Knowledge of Aerospace and Repair processes is an added advantage.
  • Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, is required.
  • Working hour Monday - Friday, 9am - 6pm, Central Region

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