Help Desk support officer
3 days ago
Application Support
• Install other 3-party applications upon request.
• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc.
• Making support request to issues related to Microsoft Office 365 platform.
• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.
• Escalation to L2 Support.
General Support
Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.
Printer Related Support: Install, Configure, Escalate to Vendor.
• Monthly Random Laptop Checks.
• User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.
• Corporate SIM Card assignment, maintain Mobile number listing.
Network Support
• Fault reporting: VPN, Internet Connection.
• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network
(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.
Meraki Device Admin, device whitelisting, blacklisting, etc.
• Sophos Central Admin, Device and user group assignment, etc.
Ruckus Admin, reset Ruckus APs, adjust settings,
etc.
• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.
Cybersecurity Support
Help Desk Support Officer
Send Staff Advisory.
• Create KnowBe4 User.
• Daily Firewall Security Checks.
• Daily Sign-In Checks.
3CX Support
• Assign extension, install and configure 3CX app, maintain extension listing etc.
b) Asset Management:
Asset Issuance, Loan Issuance, Track and maintain asset listings.
To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.
c) Service Progress Reports:
• Daily Sign-In Logs Report.
• Daily Firewall Security Checks Report.
• Daily Helpdesk Ticket Report.
• Weekly Helpdesk Ticket Report.
• Monthly Helpdesk Ticket Report.
• Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.
Yearly User Licensing Report.
• Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.
• Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).
-
Help Desk Support Officer,Mandai
1 week ago
Bukit Mandai Village, Singapore WSH Experts Pte Ltd Full time $3,000 - $32,000 per yearJob Description & RequirementsJob ResponsibilitiesApplication SupportInstall other 3-party applications upon request. Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc. Making support request to issues related to Microsoft Office 365 platform.Microsoft Office Apps Issues, e.g. OneDrive access issues,...
-
Receptionist / Front Desk Executive
2 weeks ago
West Region, Singapore Kanry Search Full time $30,000 - $60,000 per yearSemiconductor IndustryMonday - Friday (8.30am - 5.30pm)Basic salary up $3000 + AWS + VB + AllowanceWest AreaJob Responsibilities:ResponsibilitiesFront Desk DutiesGreet and assist visitors, clients, and employees, ensuring a professional and welcoming reception experience.Manage incoming calls, emails, and enquiries, and direct them to the right...
-
Admin Executive
4 days ago
Mandai, Singapore One Vogue Pte Ltd Full time**Responsibilities** - Provide full spectrum of administrative & secretarial support in ensuring smooth operation of the admin department - Provide strong back-end support and coordination to salesperson in getting work order, sales order, delivery order, delivery order confirmation processed within the timeline - Daily delivery schedules coordination -...
-
IT Support
2 weeks ago
West Region, Singapore China Communications Constructions Company Limited (Singapore Branch) - Surge Full time $104,000 - $130,878 per yearRoles & ResponsibilitiesJob ResponsibilitiesSet up and follow up with project and HQ all staffs hardware, software issue.Set up and daily Maintain project and HQ Server and data security.Set up and maintain project CCTV system.Apply the internet and set up project internet systemPurchasing related software or other materialsSet up bio matrix systemDue with...
-
Technical Specialist
1 week ago
Mandai, Singapore PERSONNEL LINK JOBHUB PTE. LTD. Full time1 year exp **Roles & Responsibilities** - Diagnostic of timepieces (aesthetical, mechanical functional, and electronic control of the movement) - Battery replacement includes replacement of case back gaskets and other components to ensure water-resistance of the timepiece - Strap replacement and metal bracelet adjustment - Time setting and adjustment of the...
-
Family Support Officer
7 days ago
West Region, Singapore PAP Community Foundation Full time $40,000 - $60,000 per yearThe Family Support Officer (FSO) fosters positive relationships with families, engaging in regular discussions on children's progress and conducting home visits for targeted support. FSO will design and implement targeted programs for children and families in need, including individualized care plans, while monitoring children's well-being and school...
-
West Region, Singapore PERSOL Full time $28,000 - $42,000 per yearP-Serv is partnering with our Client to hire for Support Officers If you have what it takes to be a part of the Team, click applyJob Responsibilities:Maintain a constant presence at the front counter to provide prompt assistanceGreet and register walk-in customers using the case management system; manage the queue when necessaryRespond to customer enquiries...
-
IT Service Desk Engineer
3 days ago
West Region, Singapore STAFFKING PTE LTD Full time $60,000 - $180,000 per yearSummary Benefits:Basic Up to $40005 Working Days, Office HoursLocation: WestResponsibilities:Oversee daily IT service counter operations including staffing, scheduling, and performance management.Provide frontline IT support: ITSM tickets, walk-ins, kiosks, VIP hotline, on/offboarding, hardware/software support.Monitor SLA/KPI compliance and ensure pleasant...
-
Reception & Administrative Support - 5 Days
2 weeks ago
West Region, Singapore Private Advertiser Full time $30,000 - $40,000 per yearJob Responsibilities:Greet and assist visitors, answer phone calls, and handle inquiries.Manage front desk and reception duties.Provide general administrative support such as filing, data entry, and document handling.Handle mail, courier, and deliveries.Support the team with basic HR and admin tasks.
-
Receptionist
1 week ago
West Region,, Singapore Kanry Search Full time $3,000 per yearSemiconductor IndustryMonday - Friday (8.30am - 5.30pm)Basic salary up $3000 + AWS + VBWest AreaJob Responsibilities:ResponsibilitiesFront Desk DutiesGreet and assist visitors, clients, and employees, ensuring a professional and welcoming reception experience.Manage incoming calls, emails, and enquiries, and direct them to the right departments.Handle...