Senior Manager/Manager, Customer Operations, LRWD

18 hours ago


Singapore Ministry of Defence Singapore Full time $80,000 - $120,000 per year

Ministry of Manpower

Permanent/Contract

What the role is

As a Senior Manager/Manager, Customer Operations, you are primarily responsible for providing timely, reliable advice to customers on the Employment Act and employment related issues. You will also promote and strengthen the service culture of the division.

What you will be working on


• Assess and manage escalated queries and feedback on Employment Act and employment related issues through phone calls, written replies, MOM website and QSM, and where necessary, advise customers over phone or email

• Compile and analyze data collated from public enquiries for planning and policy reviews

• Improve knowledge management by expanding the base of sample customer responses, FAQs and techniques/approaches in the database

• Review and update FAQs on employment practices on the MOM website

• Coordinate with other departments and government agencies on the implementation of service initiatives.

What we are looking for


• You should possess a tertiary qualification in any discipline. Candidates with background in Human Resource and knowledge of the Employment Act preferred

• Possess prior experience in dealing with customers from different backgrounds, or in a customer service environment

• Able to communicate well and write concisely

• Proficient in the use of Microsoft Excel as well as possess some knowledge in data extraction

About Ministry of Manpower

Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.

About your application process

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Ministry of Manpower or the wider Public Service.


  • Banquet Manager

    1 day ago


    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    **SCOPE** To produce an outstanding guest experience within the Banqueting concepts by managing a service team in cooperation with the culinary team. The Banquet Manager / Catering Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximising profit. **OVERALL...

  • Analyst

    1 week ago


    Singapore ACTIS MANAGER SINGAPORE PTE. LIMITED Full time

    Main Responsibilities (this list is not exhaustive) Working within an investment team to ensure the greatest impact on value for Actis and its’ investors. - Financial modelling to evaluate new investment opportunities - Carry out market research through review of third party research reports, analyse market trends by conducting primary research and...

  • Associate

    1 week ago


    Singapore ACTIS MANAGER SINGAPORE PTE. LIMITED Full time

    Working as a key member of the Actis global energy infrastructure team based in Singapore, the incumbent will be part of an exciting team to build the franchise of the business in the region. This hands-on role will work on all deal related activities, including financial modelling, investment analysis and preparing investment committee presentations. Main...

  • Associate

    1 week ago


    Singapore ACTIS MANAGER SINGAPORE PTE. LIMITED Full time

    Working as a key member of the Actis global energy infrastructure team based in Singapore. This is a hands-on role and requires an understanding, background, and genuine desire to drive best in class performance. This person will work on all deal related activities, including financial modelling, investment analysis and preparing investment committee...


  • Singapore ACTIS MANAGER SINGAPORE PTE. LIMITED Full time

    Actis is a leading global investor in sustainable infrastructure. We deliver consistent, competitive returns, responsibly, through insights gained from trusted relationships, local knowledge and deep sector expertise. Founded in 2004, we have an unparalleled heritage in growth markets, set within a culture of active ownership. We have raised US$25bn since...


  • Singapore Keppel Data Centres Full time

    Senior Manager, CLS Operations and Customer Management Join to apply for the Senior Manager, CLS Operations and Customer Management role at Keppel Data Centres The responsibility of this position is to closely manage and work with Keppel customers/partners and provide life cycle support of the submarine cable landing infrastructure and equipment which...


  • Singapore COMOPACK PTE. LTD. Full time

    **Introduction** At Comopack, we are revolutionizing the supply chain with a new packaging solution. Our innovative product brings value to customers in a wide range of industries by reducing costs, increasing customization, and achieving sustainability goals. We pack for a better world. **About the Role** **Qualifications & Requirements** - Bachelor’s...


  • Singapore STERRA TECH PTE. LTD. Full time

    Sterra Tech Pte Ltd **Country: Singapore** **Posiion**:Senior Manager, Customer Support Operations **Reporting to**:Head of Customer Experience **Company Overview** We invite you to join our team at **Sterra.sg **, a homegrown brand dedicated to enhancing people's lives in their own homes. At Sterra, we firmly believe that everyone deserves a home that...


  • Singapore WENTWORTH ASSET MANAGER PTE. LTD. Full time

    Key Responsibilities: - Conduct in-depth research on companies, sectors, and broader market trends - Analyse financial statements, earnings reports, and market data to assess potential investments - Develop and maintain financial models and perform valuation analyses (DCF, comparable, and precedent transactions) - Prepare insightful investment research...


  • Singapore UNIVERS PTE. LTD. Full time

    Univers provides the world’s most comprehensive decarbonization system. We help companies and countries optimize energy systems and reduce carbon emissions with accurate, reliable, and actionable decarbonization data. Our EnOS (Energy and Environment Operating System) platform connects on-the-ground operational technology and in-the-cloud intelligence to...