Banking Ops
6 hours ago
The Opportunity
- This is an exciting opportunity to work for one of the leading banks.
- It is an opportunity for an experienced Banking Ops Officer to join their team
Responsibilities include:
- To ensure all customer's claims are attended to on timely manner and closed within the defined turnaround time
- To be able to define the different types of cases and to follow up accordingly on cases for insufficient or incorrect details from service request raised through Customer Centre and Branches
- Process claims relating to customer's transaction disputes done through SSB machines raised by Customer Centre and Branches
- To be able to identify and escalate any (potential) complaint cases to manager immediately
- To be able to follow the internal SOP and risk guidelines
The Talent
- Ability to approach tasks with a critical eye, analyze information, and adapt to evolving situations.
- Eager to learn, understand existing processes, and thoughtfully contribute ideas for improvement. Comfortable asking questions and seeking understanding.
- Good verbal and written communication skills; ability to articulate information clearly.
- Highly meticulous and organized; strong commitment to accuracy in a demanding environment.
Next Steps
- Drop your resume and contact us to follow-up, or send your resume to
- Email Topic: Apply Banking Ops ($3.3k)
Jayden Tan Kok Chin
Direct Line:
EA Licence Number: 91C2918
Personnel Registration Number: R2198828
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