Sales Support Engineer

2 weeks ago

West Region, Singapore Zenith Engineering Pte Ltd Full time $80,000 - $120,000 per year

As a Sales Support Engineer report to the Head of Sales, you play a key role in bridging customer expectations with deliverable solutions. Your primary responsibility is to transform customer requirements into commercially viable solutions/proposals through smart scoping, competitive costing/pricing model with optimal delivery planning. You will manage the commercial planning between production in Malaysia and Singapore, coordinate the technical requirements / aspects accurately among departments. You will also manage the preparation of all technical and marketing materials.

Key Responsibilities

Commercial & Technical Support

  • Interpret and transform customer needs into comprehensive solution proposals
  • Drive competitive solution development, cost optimization, and scoping strategy
  • Coordinate production planning and delivery schedules with Malaysia and Singapore
  • Collaborate with internal technical teams to ensure solution accuracy and feasibility
  • Prepare and maintain technical documentation and marketing collateral for sales purposes

Client Engagement & Communication

  • Serve as a technical liaison between client, and the production in Singapore and in Malaysia
  • Address and resolve customer queries or technical concerns efficiently
  • Maintain professionalism in all client-facing interactions and communications
  • Build strong relationships with key customer stakeholders

Operational Support

  • Monitor and track order delivery timelines to ensure prompt fulfillment
  • Support the Sales team in day-to-day customer service activities
  • Maintain accurate customer records and databases
  • Stay updated on product and service offerings to support client inquiries
  • Assist in preparing periodic reports for management review

Attribute Requirement

  • Organized and possess quality customer service skills
  • Excellent communication and stakeholder management skills
  • Teamwork and collaborative

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