Beauty and Wellness Spa Front Desk Customer Service Officer

1 week ago


Singapore DE BEAUTE (SSC) PTE. LTD. Full time $25,000 - $35,000 per year

Beauty and Wellness Spa Front Desk Customer Service Officer

About Us

De Beaute is a premier Beauty and Wellness Spa dedicated to providing exceptional wellness and beauty services to our valued clients. We take pride in creating a relaxing and welcoming environment for all our visitors.

Job Description

We are seeking a friendly Front Desk Customer Service Officer to welcome clients, manage appointments and inquiries, and ensure an exceptional guest experience.

Key Responsibilities:

  • Greet and welcome clients with a warm and professional demeanor

  • Manage appointment bookings and scheduling using our system

  • Handle phone calls, emails, and walk-in inquiries promptly and courteously

  • Provide information about our services, promotions, and packages

  • Maintain the cleanliness and organization of the reception area

  • Process payments and manage billing accurately

  • Coordinate with therapists and spa staff to ensure timely service delivery

  • Handle customer feedback and resolve any issues efficiently

Requirements:

  • Minimum SPM/O-Level or equivalent; diploma in hospitality or related field is a plus

  • At least one year of customer service experience, preferably in the beauty, spa, or hospitality industry

  • Excellent communication and interpersonal skills

  • Proficient in using computer systems and appointment software

  • Friendly, approachable, and professional attitude

  • Ability to multitask and work in a fast-paced environment

Working Hours:

  • Monday to Friday: 10:30 AM to 8:00 PM

  • Saturday: 10:00 AM to 6:00 PM

  • Sunday and Public Holidays: Off

Interested applicants, please SMS or WhatsApp to

Only shortlisted candidates will be contacted for an interview.



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