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Spa and Wellness Director

3 weeks ago

Singapore OD WELLNESS INTERNATIONAL PTE. LTD. Full time

**About Us:
“We are a reputable international spa and wellness brand focused on providing premium foot massage and wellness services. Our Singapore branch is dedicated to delivering exceptional customer experiences, combining high-quality services with a commitment to relaxation and wellness.”

**Job Description:
**Key Responsibilities:
- Operations Management: Oversee daily spa operations, ensuring smooth functionality across reception, therapy, and guest services departments.
- Staff Supervision: Lead, train, and support a team of spa therapists and front desk staff, ensuring high performance and adherence to service standards.
- Marketing and Business Expansion:

- Use marketing analytics to plan campaigns and drive customer growth.
- Develop strategies for business expansion, targeting both local and tourist markets.
- Monitor market trends to identify opportunities for new services or improvements.
- Customer Service: Ensure exceptional guest experiences by upholding high service standards and addressing client feedback promptly.
- Front Desk Oversight: Support hands-on reception duties as needed, including handling bookings, check-ins, and payments.
- Financial Management: Oversee budget, expenses, and revenue. Ensure accurate daily financial transactions and maintain proper accounting records.
- Sales and Marketing: Drive sales for services and retail products, actively support marketing campaigns, and develop strategies to improve client retention.
- Inventory Management: Monitor and manage supplies and equipment inventory, placing orders as needed to avoid shortages.
- Health and Safety Compliance: Maintain health and safety standards, ensuring a safe, clean, and welcoming environment for clients and staff.

**Requirements:
- Experience: Minimum 2 years of experience in a similar role within the spa and wellness industry. Hands-on experience as a front desk receptionist and basic massage skills are essential to guide the team on service standards and quality.
- Education: Master’s or Bachelor’s degree in Marketing Analytics, Economics, or a related field preferred. Accounting knowledge is required.
- Language Skills: Proficiency in English and Mandarin is required to effectively communicate with diverse clients and staff.
- Schedule Flexibility: Available for long hours (10:30 am to 10:30 pm), including weekends and public holidays.

**Skills and Competencies:
- Leadership: Proven leadership skills with the ability to motivate and manage a team effectively.
- Financial Acumen: Strong knowledge of accounting practices, budget management, and financial reporting.
- Customer Service: Exceptional customer service skills, able to handle client concerns with patience and professionalism.
- Communication: Strong interpersonal and communication skills in both English and Mandarin.
- Problem-Solving: Resourceful and solution-oriented, able to address operational challenges promptly.

Why Join Us?

“We offer a dynamic work environment focused on wellness and client satisfaction, where you can grow professionally while contributing to a high-quality team.”