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Front Desk

3 weeks ago


Singapore SERENE SPA Full time

**Job Highlights**:

- Positive Culture
- Flexible Work Arrangement
- Cozy and family-like working environment

**Job Description**:
**JOB Title **:Spa Receptionist cum Consultant

**JOB Summary **:Station in the retail outlet to maintain operations, sales & customers services excellence.

**Duties & Responsibilities**:

- Support the Manager in the daily operations and manpower support.
- Meet and greet all customers in a professional manner
- Perform reception duties by attending to phone calls and booking appointments efficiently
- Manage front desk operations (appointment system, point-of-sales system, credit card and digital payment terminals).
- Ensure daily sales are reconciled against all incoming funds
- Bank in of cash sales as and when required
- Checking on the commission against sales for all staff
- Attend to customer inquiries and advise customers on the benefits of spa services.
- Perform sales pitch to prospective customers for spa services
- Provide service excellence to garner good service reviews
- Handle customer complaints and provide appropriate solutions to maintain excellent after-sales customer relationships.
- Provide advice to customers on products and techniques based on customer’s needs
- Understands how to make products appeal to customers based on customer’s needs and current trends
- Work with Operations and training manager to improve internal and external customers’ experience and ensure excellent support is provided to them.
- Works with the marketing team to develop new marketing strategies to drive sales
- Maintain exemplary spa environment in terms of cleanliness and tidiness
- Daily reporting of the company’s sales, customer services and any other operational issues to the manager for necessary action.
- Assist in any ad-hoc duties assigned by supervisor or management

**Desired Skills & Expertise**:

- Passionate and a keen interest in the beauty industry
- Good interpersonal and communication skills
- Customer-oriented
- Independent with a positive attitude and high level of initiative
- A good team player.
- Able to work on weekends or Public Holidays

If you are interested, please call Zhang Xue 85224566 for more details.