
Frontline Operations Executive
2 weeks ago
The Opportunity:
- Our client: National level Organization
- Working Location: Havelock area
- Basic Salary: Up to $2.8k
- Working hours: Mon - Fri 8.30am - 6pm, Sat 8.30am - 1pm (Based on roster)
- Provide frontline operational support, including guiding users on application procedures and required documentation.
- Handle walk-in enquiries and process applications at service counters.
- Manage and process high-volume online applications efficiently within set timelines.
- Liaise with internal teams to ensure smooth service delivery and user support.
- Oversee system-related requests and coordinate with technical specialists to resolve issues raised by stakeholders.
- Conduct physical delivery of official documents across various locations in Singapore; monitor and verify completion status within required timelines.
- Participate in workflow improvement initiatives and assist in updating standard operating procedures (SOPs).
- Collaborate with professionals from partner organizations and external agencies to support comprehensive case management.
Job Requirements:
- Minimum 3 years of relevant work experience in operations or customer-facing roles (Ideally)
- Willing and able to perform field duties across Singapore (transport costs reimbursed)
- Strong ability to work independently and under pressure
- Proven experience in delivering excellent customer service to diverse stakeholders
- Excellent verbal and written communication skills
- Quick thinker with strong problem-solving abilities
- Proficient in IT systems and related applications (Basic Microsoft office, E-filing systems)
Next Step:
- Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
- Simply click on 'Apply here' to drop your resume.
- All shortlisted candidates will be contacted.
Jason Ng
Direct Line:
EA License No: 91C2918
Personnel Registration Number: R
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