Order Fulfilment Executive

20 hours ago

Clementi, Singapore ZwickRoell Full time $40,000 - $60,000 per year

Job Overview:

The Order Fulfilment Executive is responsible for delivering timely customer service to ensure a seamless experience and foster strong customer relationships. This role involves organising and processing customer orders with the production divisions, as well as coordinating shipment and logistics support to meet customer's needs and demands efficiently.

Job Responsibilities:

Order Processing

  • Prepare and process orders including machines, parts & accessories with production division.
  • Verify order confirmation and coordinate with producing division on customer delivery timeline.
  • Create ZOHO orders for after-sales orders as well as service labour (one-time/contract) jobs.
  • Documenting after-sales orders in Digital dossier files (SharePoint) for future reference.

Shipment & Logistics

  • Facilitate shipment of machine, part & accessory orders in liaison with customers & partners.
  • Prepare invoices and shipping documents (packing list, certificate of origin, Airwaybill etc.).
  • Organise warranty parts & shipment as well as return of faulty parts to Producing division.
  • Regular verification of shipping invoices of courier/freight forwarder for onward processing.
  • Coordinate with customers for payment as well as AR, debit & credit notes as applicable.

Education:

  • Diploma or Degree in logistics handling.

Experience:

  • Minimum 3 years' experience in order processing.

Requirements:

  • Good knowledge of shipping and logistics processes.
  • Familiarity with invoices, Incoterms, and Letter of Credit (LC) verification.
  • Proficient in Microsoft Office and CRM systems.
  • Excellent communication and interpersonal skills.
  • Proficiency in English and an additional Asian language is preferred.

Only Singaporeans need apply. Please note that only shortlisted candidates will be notified.

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