Copy of Fulfilment Operations Supervisor

6 days ago

Clementi, Singapore Plain Vanilla Bakery Full time

**Responsibilities**:

- Responsible for timely and accurate packing and dispatch of daily production runs to stores.
- Responsible for troubleshooting and resolving daily production run-related issues.
- Manage and oversee the packing process for all PV Foods inventory to achieve inventory quantities determined by Management in a timely fashion.
- Responsible for ensuring that all packed PV Foods consistently meet the packaging requirements and standards as determined by Management.
- Manage proper storage of all PV Foods inventory.
- Manage overall process of order fulfilment for Same Day Orders, Advance Orders, third party orders, SmallBigEat orders and PV Foods orders to ensure timely and accurate packing and dispatch of orders.
- Responsible for troubleshooting and solving order fulfilment related issues.
- Responsible for ensuring the Order Fulfilment team meets customer service expectations in line with PV’s brand experience guidelines.
- Responsible for actively reducing customer complaints and customer service recovery issues.
- Actively make suggestions to improve order fulfilment processes in order to improve the workflow or accuracy of the team.
- Oversee quarterly or annually stock take process for order fulfilment materials; responsible for maintaining adequate levels of supplies on a day-to-day basis.
- Responsible for reducing wastage of all order fulfilment-related inventory.
- Responsible for maintaining and minimising third party logistics costs arising due to order fulfilment.
- Oversee overall cleanliness, tidiness of workstation, packaging room and other order fulfilment-related storage areas in line with government regulations and internal standards.
- Responsible for preparing and proposing staffing arrangements for the Order Fulfilment Team with direction from Management.
- Conduct training for the Order Fulfilment Team (new and existing members).
- Responsible for updating SOPs.
- Ensure all SOPs are met consistently by the Order Fulfilment Team in line with operational protocol and to achieve the brand experience guidelines.
- Assist with performance appraisals for team members.
- Any other duties that may be assigned.

**Requirements**:

- Diploma/Degree with 3-5 years of relevant working experience in the F&B industry.
- Strong leadership qualities.
- Have good communication and interpersonal skills.
- Organised and able to multitask.
- Computer literate.
- Willing to work on rotating shifts, weekends and public holidays.
- Working location: 239 Pandan Loop #02-01, Food Concept, Singapore 128425.

**About Plain Vanilla Bakery**:
Plain Vanilla Bakery it started out with a simple, earnest ambition to create and share some good old-fashioned cake with our local community; cake that was made with real wholesome ingredients, and was familiar and comforting. In a world of mass-produced confections, we wanted to go back to basics and bake like our mums and grandmothers used to - moist red velvet cupcakes topped with vanilla buttercream, apple pound cake drizzled with caramel, decadent chocolate brownies, warm and fudgey on the inside. The kind of scents, flavours, and textures that make us nostalgic for days gone by.

Job types: Full-time

Education: No education required

Work location: On-site

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