Intern, Customer Operations
1 week ago
Ministry of Manpower
Internship
Closing on 15 Sep 2025
What the role is
Project title: Improve and streamline WPD Customer Operations through automation of existing processes through RPA and related tool
The interns will be part of CO RPA team to work closely with various Customer Operations (CO) users to study and review the existing manual processes and identify the areas of pain-points such as the repeated mundane work being performed and gaps. From the study, the interns will have to explore with the team to seamlessly integrate RPA and related tool into the existing systems and workflows.
What you will be working on
1) Contribute to the creation of intelligent RPA robots that streamline repetitive tasks and enhance operational efficiency and productivity
2) Give presentation along the project management team to update management on the project progress
3) Document the project journey including stating the key milestones and objectives as well as develop a user guide and technical specifications as part of knowledge management for ease of operations and maintenance by CO users
4) Gain a better understanding of the work done by Work Pass Division and how the Public Service (PS) does our work with the aim of delivering good customer services and ensuring that the processes that are customer-fronting are simplified and easy to follow
5) Have a good sense of the work culture and environment in PS to help them decide if they should join PS after graduation
What we are looking for
- Clear spoken and written communication skills in English
- Have knowledge of RPA and related tools, like basic SQL, python etc
- Resourceful, analytical and independent
- Have experience in implementation of RPA projects will be a bonus though not necessary
About Ministry of Manpower
Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
About your application process
This job is closing on 15 Sep 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Ministry of Manpower or the wider Public Service.
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