Intern, Customer Operations

2 days ago


Singapore Ministry of Defence Singapore Full time

Ministry of Manpower

Internship

Closing on 15 Sep 2025

What the role is

Project title: Dashboard development and knowledge management
To develop dashboard to analyse trends on customer enquiries and reviewing standard operating procedures (SOP) to identify gaps and improve efficiency and customer satisfaction.

What you will be working on

1) To develop a dashboard (e.g on Power BI) using information from the customer relationship management system (CRM)
2) To analyse the trends of the enquires and propose solutions to reduce escalation numbers
3) To review existing SOP to streamline process and reduce processing time

What we are looking for

  • Power query
  • Dax Language
  • Power BI
  • Mircrosoft office
  • Analytical skills

About Ministry of Manpower

Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.

About your application process

This job is closing on 15 Sep 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Ministry of Manpower or the wider Public Service.


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