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Customer Operations Intern

2 weeks ago

Singapore SG Bike Full time

Trying to get working experience? Want to exercise your creativity and contribute to the bike-sharing scene in Singapore? Join SG Bike in our fun, challenging, and fast-paced work environment with lots of opportunities to grow.

We are constantly on the lookout for hungry, talented, and passionate individuals - ones that are willing to go the extra mile not only for themselves but for the company as well. If this is the kind of job you’re looking for, then take the plunge, and join us in making our dream your reality.

As a **Customer Operations Intern**, your job scopes will involve but is not limited to managing and resolving customer queries, creating value proposition for customers and their overall experience, as well as contributing towards the overall growth of the company.

**Brief Description**:

- Manage, resolve, and understand customer concerns to provide better experience through effective time and task management skills to multi-task, organize, follow-up, and prioritize.
- Work to accurately identify new and existing problems, while taking charge to find the solution and/or work with other team members to identity and resolve them.
- Look into customer journey experience to understand and work on improving them through a variety of lens and actionable with data analysis and recommendations.
- Improve existing work and customer data processes and work towards optimising for improvements.
**Basic Requirements**:

- A learning and giving attitude
- Good interpersonal skills (verbal and written)
- Able to work independently and in a team
- Proactive and detailed-oriented person
- Design and creative abilities is a plus point
Position is open to all, including full-time students and ORD personnel awaiting university.

**Job Types**: Full-time, Internship

**Salary**: $800.00 per month

Schedule:

- Monday to Friday