Training & IBF Funding Operations Specialist

Who We Are

BTS is a global consulting and leadership development firm that brings strategy to life by changing mindsets and developing capabilities. We design and deliver engaging experiences, such as business simulations and scenario-based workshops, to help individuals and teams turn ideas into action. Learn more at

Our #1 value? Positive Spirit & Fun.

Purpose of the Role

As a key member of our operations team, you'll bring together the best of both worlds, hands-on workshop operations and the management of IBF and training grants. You'll ensure every program runs smoothly, from logistics to funding claims, delivering seamless, compliant, and high-quality experience for our clients. Behind the scenes, your work keeps our learning experiences vibrant, organized, and full of BTS energy.

Key Responsibilities

Training Operations & Logistics Support

• Own end-to-end logistics for BTS client training programs.
• Manage pre-workshop prep with consultants and clients (participant numbers, agenda, logistics).
• Coordinate with vendors and regional teams for timely production and delivery of materials (both physical and digital).
• Source venues, manage bookings, and oversee setup, tech checks, catering, signage, and materials.
• Provide on-site support for key client sessions e.g. handling logistics, AV/tech, and client needs.
• Maintain and replenish inventory of workshop materials and digital tools.
• Manage post-workshop processes: returns, audits, debriefs, and prep for future sessions.
• Set up and test digital platforms, including cohort creation and assessments.
  Manage participant logistics: user uploads, engagement tracking, and feedback.

Virtual Delivery Operations

• Act as Virtual Machine Operator (VMO) for digital workshops.
  Troubleshoot live session issues (breakouts, lagging, tech challenges) with facilitators and tech teams.

IBF-STS & SSG Funding Administration

• Administer and manage training subsidies (IBF-STS).
• Verify participants' eligibility, process registrations, and ensure compliance with scheme requirements (attendance, identity verification, record-keeping).
• Prepare, submit, and track funding claims in IBF online portals.
• Liaise with IBF officers and client stakeholders to manage claim clarifications, approvals, and disbursements of funds.
• Maintain accurate documentation (attendance, invoices, payment records) for audit and compliance purposes.
• Prepare and present reports to management on funding utilization, outstanding claims, and payment status.
• Stay up to date with IBF/SSG guidelines and proactively communicate changes internally to ensure compliance.
• Support preparation for external audits and regulatory compliance checks.
• Vendor & Stakeholder Liaison
• Manage relationships with BTS-approved vendors to ensure reliable printing, equipment rental, shipping, venue, and logistics support.
• Collaborate with internal teams (Finance, Admissions, Operations) to ensure seamless program delivery.
• Maintain clear, proactive communication with facilitators, clients, and internal stakeholders throughout the program lifecycle.

Ideal Candidate Profile

You'll thrive in this role if you:

• Bring 3–5+ years of experience in logistics coordination, event management, training program delivery or related roles.
• Have hands-on experience with IBF or other funding claims (preferred).
• Excel at managing multiple projects simultaneously, staying proactive, organized, and detail focused.
• Communicate with confidence and ease when engaging clients and stakeholders in high-touch environments.
• Are confident running on-site programs and skilled at troubleshooting live events and technical issues.
• Work well independently while collaborating effectively with regional teams across APAC.
• Demonstrate high integrity and a strong compliance mindset.
• Highly skilled in using virtual platforms (Zoom, MS Teams), online claims portals (IBF Portal, SSG TPGateway), and MS Office.
  Bring prior experience in corporate learning & development, leadership programs, or consulting support (an advantage).

What We Offer

• A unique opportunity at the intersection of strategy, learning, and logistics.
• Exposure to world-class clients and BTS teams across industries and regions.
• A dynamic, supportive work culture that values fun, collaboration, and responsibility, giving you the freedom to grow and make an impact.
  Competitive compensation and clear career growth opportunities within BTS.

Application Instructions

Please send your CV (max 2 pages) and a brief cover letter. Due to application volume, only shortlisted candidates will be contacted.