
Senior Learning
1 week ago
Responsibilities
- Ensure timely execution and compliance with all mandatory core training programmes as per Shangri-La Group standards.
- Conduct engaging and informative Orientation programmes for all new joiners to ensure a strong start to the employee journey.
- Oversee the maintenance and updates of training records and modules on Shangri-La Academy (Shang Academy), ensuring learning data is up-to-date and audit-ready.
- Collaborate with department heads and HR team to identify training needs and deliver tailored learning solutions that support operational performance and service standards.
- Ensure the training component of onboarding is conducted effectively and all new hires meet learning and compliance milestones within required timeframes.
- Develop and maintain the hotel's Annual Training Calendar, ensuring training sessions are effectively scheduled, delivered, and documented.
- Evaluate training effectiveness through feedback, performance indicators, and post-training assessments, proposing improvements when needed.
- Manage training logistics including venue setup, materials preparation, and coordination with internal/external trainers.
- Ensure training budget is tracked and optimized, and relevant training expenses are processed accurately and timely.
- Act as the Learning & Development representative during audits, providing documentation and support for all training-related matters.
- Foster a learning culture by promoting self-directed learning, e-learning tools, and knowledge-sharing initiatives across departments.
- Maintain strong partnerships with training vendors, government agencies (e.g., SkillsFuture), and industry partners for training grants, learning resources, and external programmes.
- Liaise with external institutions such as universities and polytechnics on internship placements; manage intern onboarding, engagement, and evaluations in partnership with HR and department managers.
- Drive employee engagement initiatives and take overall lead in executing property-wide activities that foster a positive and motivated workplace culture.
- Manage and execute internal and external recognition programmes (e.g., Star of the Month, long service awards, national-level recognition) to celebrate employee contributions.
- Take full ownership of planning and executing monthly hotel birthday celebrations – Moment of Joy (MOJ) – ensuring a memorable and consistent experience for all staff.
- Support HR in cross-functional projects, employee experience initiatives, and other duties as assigned to enhance overall HR service delivery.
Requirements:
- Diploma/Degree in Human Resources, Hospitality Management, Business Administration, or related field.
- At least 3–5 years of experience in Learning & Development, preferably within the hospitality or service industry.
Proven ability to conduct stand-up training and orientation sessions confidently and effectively.
Strong facilitation, presentation, and interpersonal skills.
- Knowledge of adult learning principles and training methodologies.
- Proficiency in MS Office; familiarity with e-learning platforms an advantage.
- Excellent organizational and project management skills.
Ability to evaluate training effectiveness and prepare reports for management review.
Passion for people development and service excellence.
- Energetic, engaging, and approachable with a hands-on attitude.
- Culturally sensitive with ability to engage a diverse, multicultural workforce.
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