Senior Learning Solutionist

Company description:

SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.

Job description:

Job Purpose

The Learning Solutionist is the primary point of contact for all training and learning-related matters of internal stakeholder(s) under his/her charge.

He/She provides consultancy and advisory services on learning solutions and interventions to internal stakeholder(s) to meet the business(es)' needs.

He/She liaises and collaborates with various stakeholders to understand critical requirements and objectives to diagnose workplace performance gaps and evaluate learning opportunities.

Working alongside curriculum developers (CDs) and learning technology designers (LTDs) in matrix project teams, he/she then designs and implements bespoke learning solutions and interventions to drive business results, workplace performance improvement and behavioural change. He/She also evaluates the impact and effectiveness of learning solutions and interventions and develops effective and sustainable long-term implementation plans.

Responsibilities

• Collaborate with specialist teams within SMRT's training ecosystem to ensure consistent and systematic training/learning-related support for the business.

• Conduct workplace performance diagnosis
  
  a) Engage key stakeholders (competency owners or people managers) to understand their overall business and performance objectives
  
  b) Facilitate job task & learning needs analysis
  
  c) Establish skills, competencies and corresponding proficiency levels not found in Singapore Skills Framework
  
  d) Identify learning gaps and opportunities

• Design learning solutions and interventions, in consultation with Competency Owners
  
  a) Determine appropriate learning delivery mode to achieve the learning objectives
  
  b) Identify potential learning technologies and systems (e.g. workplace learning) to support implementation of learning solutions and interventions
  
  c) Oversee development of methods and materials to assess and competence

• Drive implementation of learning solutions and interventions, with support of specialists comprising Curriculum Designers, Learning Technology Designers, Learning Analytics and Learning Operations
  
  a) Develop implementation and communication plans for proposed learning solutions and interventions
  
  b) Manage issues which arise during the implementation of learning solutions and interventions
  
  c) Implement learner and performance assessment methods and materials during the implementation of learning solutions and interventions

• Evaluate impact and effectiveness of learning solutions and interventions
  
  a) Conduct assessments to measure learner progress and performance
  
  b) Review feedback from learners and stakeholders on the impact and effectiveness of learning solutions and interventions
  
  c) Communicate outcomes and long-term recommendations to stakeholders

Qualifications & Work Experience

• Degree in any discipline with a minimum of 3 years of relevant work experience in learning and development role.
• ACTA or ACLP-certified with good knowledge of Skills Future initiatives and Skills Frameworks.
• DACE or DDDLP-certified or equivalent qualification preferred.
• Experience in instructional design process with working knowledge of adult learning concepts and techniques.

Skills

Technical skills include:

• Familiarity with various training models such as online, blended, workplace learning and community of practice models.
• Good knowledge in Skills framework, with preferred experience in WSQ/Skills Framework courseware development and accreditation.
• Familiarity with issues pertaining to copyright regulations in curriculum.
• Knowledgeable in Kaizen, Project Management and Design Thinking.

Generic skills include:

• Ability to build strategic working relationships with groups and individuals with diverse or competing interests or diverse perspectives.
• Organized, meticulous and able to multi-task in a dynamic environment.
• Strong team player and resourceful individual with a keen desire to innovate.
• Good communication (written and verbal), interpersonal and leadership skills.