Training Support Specialist

5 days ago

Rochor, Singapore TRAINOCATE Full time $30,000 - $60,000 per year

Training Support Specialist

Overview

Trainocate Singapore is a leading training provider delivering cutting-edge learning solutions in AWS, Cisco, Microsoft, and many more technologies. We specialize in empowering both technical professionals and end users to adopt and maximize digital tools for business success.

We are expanding our Microsoft End User Experience Team and are looking for a passionate individual who will support our trainers in delivering impactful learning experiences on Microsoft 365 Applications, Power Platform, and Microsoft Copilot. This role is designed as a career pathway into becoming a certified Microsoft Trainer.

Role Overview

As a Training Support Specialist, you will play a crucial role in ensuring smooth delivery of end-user training sessions. You will work closely with experienced trainers to support class facilitation, create engaging content, and ensure participants have the best possible learning experience.

Over time, you will be groomed and mentored to take on the role of a Microsoft Certified Trainer.

Key Responsibilities:

Training Delivery Support

  • Assist trainers in facilitating large-scale end-user training sessions on Microsoft 365, Power Platform, and Microsoft Copilot.
  • Provide on-site or virtual classroom support to manage participant engagement, tools, and logistics.
  • Troubleshoot common end-user technical issues during classes.

Content Creation & Management

  • Support the development of training materials, presentations, hands-on labs, and user guides.
  • Research Microsoft product updates and contribute to updating training content.
  • Assist in creating real-world scenarios, exercises, and use cases to enhance learning.

Learner Experience

  • Work with trainer and as the point of contact for participants during training sessions.
  • Collect feedback and help improve training effectiveness.
  • Ensure learners have a seamless and engaging training experience.

Trainer Development Pathway

  • Undergo mentoring and guided learning with senior trainers.
  • Work towards certification as a Microsoft Certified Trainer (MCT).
  • Develop skills in delivering Microsoft end-user experience courses independently.

Requirements:

  • Familiarity with Microsoft 365 applications
  • (Outlook, Teams, Excel, Word, PowerPoint, OneDrive, SharePoint).
  • Interest in Power Platform (Power Apps, Power Automate, Power BI) and Microsoft Copilot.
  • Strong communication, facilitation, and organizational skills.
  • Tech-savvy with the ability to learn and adapt to new tools quickly.
  • Experience in training, teaching assistance, or content creation is an advantage but not required. Team player with a passion for helping others learn and succeed.

Why Join Us:

  • Be part of a dynamic and growing company with a supportive team environment.
  • Opportunities for career development and growth.
  • Competitive salary and benefits package.

Job Types: Full-time, Permanent

Pay: $2, $3,500.00 per month

Work Location: In person

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