Administrative Receptionist

**Job Title**: Administrative Receptionist & Customer Service Specialist (Russian style Nail Salon)
**Location**: Singapore
**Employment Type**: Part-Time (2 days a week
- flexible)
**Address**: 14a Bali Lane, 189850

**About Us**:
At NS Nail Salon, we specialize in the luxurious _Russian Manicure, a_ premium, precision-based nail care technique renowned for its meticulous attention to detail and long-lasting results. As one of Singapore’s few salons offering this exclusive service, we cater to a discerning clientele who value quality and sophistication. Join our team and be part of a dynamic, customer-focused environment where every detail matters.

**Key Responsibilities**:

- **Appointment Management & Scheduling**:

- Manage bookings via phone, chat apps, and our salon booking system.
- Optimize nail technicians’ schedules to **minimize gaps** between appointments.
- Proactively fill last-minute cancellations by contacting waitlisted customers or adjusting schedules.
- **Customer Service Excellence**:

- Warmly greet clients, offer beverages, and create a welcoming atmosphere.
- Educate new customers on the _Russian Manicure_—explain its unique benefits (hygienic tools, extended durability, intricate detailing) and justify premium pricing.
- Address inquiries via phone, app, or in-person with professionalism and clarity.
- **Sales & Retention**:

- Actively promote **loyalty certificates** (15-25% discounts, priority bookings, refund options) to meet monthly sales targets.
- **Administrative & Operational Support**:

- Update CRM with client details, preferences, and feedback.
- Procure salon supplies and liaise with vendors.
- Assist the marketing team by capturing photos/videos of nail art for social media.

**Requirements**:

- **Fluent in Russian and English** (written and spoken) to communicate with clients and technicians.
- **2+ years** in customer service, hospitality, or beauty industries (preferred).
- Tech-savvy with CRM/booking apps and strong organizational skills.
- Natural sales ability with a track record of meeting targets.
- Proactive problem-solver who thrives in fast-paced environments.
- Warm, polished demeanor with a passion for exceptional service.

**Why Join Us?**
- Competitive salary + **commission**:

- Employee discounts on premium services.
- Training in the Russian Manicure technique and customer engagement strategies.
- Collaborative, innovative team focused on redefining premium nail care.

**How to Apply**:
**Job Type**: Part-time

Pay: From $1,000.00 per month

Expected hours: 16 - 20 per week

**Benefits**:

- Employee discount
- Flexible schedule

Schedule:

- On call
- Weekend availability

Supplemental Pay:

- Commission pay
- Performance bonus

Work Location: In person

Application Deadline: 15/06/2025