Assistant/ Manager, Family Protection
2 weeks ago
What the role is
The Judiciary – comprising the Supreme Court, State Courts and Family Justice Courts – is one of the three constitutional pillars of government in Singapore. Known collectively as SG Courts, we are integrated and coordinated to serve as one judiciary. As an organ of state, the Judiciary's function is to independently administer justice. Headed by the Chief Justice, we are a forward-looking, innovative and trusted judiciary. Built on judicial professionalism and transparency, we maintain the highest standards of integrity in safeguarding our community. We pledge to ensure equal and continuous access to justice, and we are committed to deliver justice that is fair and impartial.A career in SG Courts will enable you to help us achieve the Judiciary's vision of inspiring public trust and confidence in providing an effective and accessible justice system in an outward-facing, court user-centric Judiciary.
We welcome you to join our team as:
ASSISTANT MANAGER
FAMILY PROTECTION & SUPPORT DIVISION
FAMILY JUSTICE COURTS
The successful candidate will provide support to the Family Protection and Support Division within the Family Justice Courts.
What you will be working on
The key responsibilities / duties for this position are:
• Provide day-to-day operational support in Court Operations and/or Registry functions.
• Support Judicial Officers and Judges in court proceedings which include arranging/confirming mentions and hearing dates, booking and setting up of court rooms, facilitating remote mentions and hearings, engagement of relevant language support services and updating of Judge's calendars.
• Process high-volume online applications efficiently and effectively within timelines.
• Manage court users and provide assistance relating to their applications and enquiries.
• Handle day-to-day system-related requests, enquiries, and issues received from government agencies/litigants/members of the public.
• Support court users and parties on court fixtures and preparation of mentions and hearings weekly.
• Update and maintain documents, databases, and knowledge management systems (e.g. file classification, mail directives) to ensure accuracy and adherence to timelines.
• Participate in projects to improve existing processes and workflows and regularly update existing standard operating procedures (SOPs).
• Coordinate and work with multi-disciplinary experts from strategic partners and external agencies such as MinLaw, MSF, SPF and SPS in the holistic management of cases.
What we are looking for
• At least 2 years of relevant working experience.
• Able to work under pressure in a dynamic and fast-paced environment independently with minimal supervision as well as in a team.
• Excellent customer service experience with members of the public and external stakeholders.
• Excellent communication skills (both verbal and written).
• Conversant in use of IT and related applications.
The successful candidate will be appointed on a one-year probationary contract in the first instance.
Only short-listed candidates will be notified. Thank you for your interest in this position and in the Judiciary.
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