Senior Analyst, Advanced Operations Solutions

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.
To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.
If you believe in developing a better tomorrow, read on.
About The Role
Responsible for supporting specific functional / business areas in terms of information system needs

Roles And Responsibilities

• Project & Enhancement Delivery: Actively involved in implementing strategic initiatives and BAU enhancements, including planning, monitoring, and resource coordination.
• Process & Requirements Analysis: Lead discussions to understand current processes, design future workflows, and ensure business requirements are comprehensive and forward-looking.
• Solution Evaluation & Recommendation: Collaborate with IT to assess high-level solutions and recommend the most suitable options to stakeholders.
• Testing & Validation: Translate requirements into UAT scenarios, conduct/review testing, and manage UAT sign-off to ensure solution quality.
• Stakeholder Engagement & Continuous Improvement: Prioritize changes, manage gaps, prepare training materials, and continuously seek improvements to stay relevant and effective.

Minimum Job Requirements

• Educational & Professional Background: Diploma or Degree in Business IT, Computer Science, or related field, with 3–5 years of experience in life insurance operations and systems.
• Technical & Analytical Skills: Strong logical and analytical mindset, with experience in workflow implementation and insight generation; familiarity with AI platforms like KeyReply or Microsoft Dynamics 365 is a plus.
• Communication & Organizational Skills: Exceptional verbal and written communication, excellent time management, and meticulous attention to detail.
• Work Ethic & Adaptability: Able to multitask, meet tight deadlines, work under pressure with minimal guidance, and thrive in a fast-paced environment.
• Attitude & Passion: Positive, team-oriented, eager to learn and share, with a strong belief in AI and a passion for technology and customer experience.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

ABOUT AIA

For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.

As pioneering innovators, we're now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.

JOIN US

At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it's investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your 'better'.

AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow