Business Analyst, Advanced Operations Solutions

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.
To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.
If you believe in developing a better tomorrow, read on.
About The Role
Responsible for ensuring AIA's products, services and internal operations / business processes meet the required quality standards

The analyst will support the execution and implementation of the system enhancements in Life Operations through participation in the following:

• Participate in the end to end system delivery and implementation of strategic projects and BAU enhancements as prioritized by business, following AIA Software Development Lifecycles (SDLC)
• Discuss and map out AS-IS processes, design the TO-BE Process, detailing out business rules, end-to-end solutions, and new enhancements required.
• Ensure business requirements are thorough and address current and future needs.
• Evaluate options or alternative high-level solutions with Technology team and make appropriate recommendations to the users.
• Translate business requirements into test scenarios, conditions and the expected results for user acceptance testing (UAT).
• Conduct & review UAT according to the approved/ agreed test plan.
• Contribute to the overall planning of the project timeline and resources, effective monitoring of the project status and plans.
• Coach and guide extended junior staff/ tester in the UAT execution.
• Prepare & review training materials for business team.
• Continuously seek improvements in her/his area of work expertise so as to improve quality and productivity

Requirements

• Diploma or Degree in Business IT, Computer Science, or similar discipline.
• 8-10 years of experience in life insurance operations, with system knowledge preferred.
• Exceptional verbal and written communication skills.
• Excellent time management and organization.
• Logical and analytical mindset for workflow implementation.
• Good communication skills and attention to detail.
• Meticulous with the ability to prioritize and meet deadlines.
• Good knowledge experience as Business Analyst & User Acceptance Testing
• Able to multi-task, meet tight deadlines, and work in a fast-paced environment.
• Ability to work under pressure with minimal guidance and as a team player.
• Positive attitude and willingness to learn & share.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

ABOUT AIA

For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.

As pioneering innovators, we're now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.

JOIN US

At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it's investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your 'better'.

AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow