Operations Analyst

Role Overview

• The Operations Analyst is responsible for analyzing, optimizing, and improving the operational processes within the Operations department.
• The role involves collecting and analyzing data to support decision making, identifying inefficiencies, and providing actionable insights.
• The Operations Analyst works closely with the internal stakeholders to streamline processes, improving productivity and enhance overall business performance.
• The Operations Analyst should have a good understanding on Operations processes and business rules regarding Insurance products across all insurance lines of business

Role Responsibilities

Performance Monitoring

• Track and report on Operations KPIs, ensuring goals are met and identifying areas for improvement.

Data Analysis

• Gather, analyze and interpret data from various sources to identify trends, patterns, and insights that drive operational improvements.

Process Improvements

• Identify inefficiencies in current processes and recommend solutions to streamline workflows and increase productivity.

Business Insights

• Good understanding of the Operations processes, besides being able to provide sound technical advice/training   on Operations matters, also able to provide meaningful Operations perspective in process/system design/controls. To also review and approve policies of higher risk profiles, and ensure business processes are well documented in SOPs.

Business Collaboration

• Collaborate with cross-functional/internal/external teams on projects, providing business insights and operational support to achieve project objectives.

Reporting

• Develop and present reports, dashboards, and visualizations to communicate operational findings to stakeholders and manager.

Technology & Tools

• Utilize relevant software, databases, and tools to efficiently manage and analyze operational data.

Compliance & Quality Control

• Ensure all processes adhere to company policies and regulatory requirements, maintaining high standards of quality and accuracy.

Role Competencies | Experience & Skills

Education & Qualifications

• Bachelor's degree in business administration, Operations Management, Data Analytics, Insurance, or a related field.
• Professional certifications in Lean Six Sigma, Business Analysis, or Data Analytics are a plus.

Experience

• 3–5 years of experience in operations analysis, preferably within the insurance industry.
• Proven experience in process improvement, data analysis, and performance monitoring.
• Familiarity with insurance products and operational workflows across multiple lines of business.

Technical Skills

• Proficiency in data analysis tools such as Excel (advanced), SQL, Power BI, Tableau, or similar.
• Experience with process mapping tools (e.g., Visio, Lucidchart).
• Strong understanding of operations systems and databases used in insurance operations.
• Knowledge of automation tools or RPA is advantageous.

Business & Analytical Skills

• Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• Ability to identify inefficiencies and recommend practical, data-driven solutions.
• Solid understanding of business rules and regulatory requirements in insurance operations.

Communication & Collaboration

• Excellent written and verbal communication skills.
• Ability to present insights and recommendations clearly to stakeholders at various levels.
• Strong interpersonal skills to collaborate effectively with cross-functional teams.

Compliance & Quality

• Familiarity with compliance standards and quality control practices in insurance operations.
• Detail-oriented with a commitment to accuracy and documentation.

Other Competencies

• Self-starter with a proactive mindset and continuous improvement orientation.
• Ability to manage multiple priorities and work under pressure.
• Comfortable working in a fast-paced, dynamic environment