Certificate Authority Executive

4 days ago

Toa Payoh Central Community Development Council, Singapore NETS Full time $90,000 - $120,000 per year

Job description:

Position Summary

The Operations division at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence.

The Certificate Authority Executive will be the first point of contact for external customers and will be responsible for managing the service desk and providing crucial support in achieving the division's strategies and objectives.

Key Responsibilities

Service Desk & Customer Experience

  • Manage service desk operations, ensuring delivery of excellent and consistent customer service across all touch points, including emails and phone
  • Serve as the primary point of contact for customer inquiries and requests, resolving issues efficiently and escalating as necessary
  • Collaborate with IT and vendors to provide timely and accurate advice to customers
  • Manage incident resolution, leveraging experience with ServiceNow ITSM and CSM platforms

Certificate Management

  • Oversee the end-to-end certificate management process, from application processing and request fulfillment to preparing and sending notifications
  • Coordinate and arrange appointments, facilitate the onboarding of new participants, and maintain accurate and up-to-date records

Billing & Financial Support

  • Prepare billing reports for the Finance department to facilitate timely and accurate invoice generation
  • Ensure strict compliance with billing standards and proactively resolve any discrepancies

Operational Excellence & Compliance

  • Ensure the continuous maintenance and timely replenishment of daily inventory necessary to fulfill user requests
  • Maintain strict adherence to established operational procedures and controls
  • Conduct regular self-assessments of Business-as-Usual (BAU) processes to identify areas for improvement
  • Assist in the implementation of new controls & procedures and contribute to the updating of policies and Standard Operating Procedures (SOPs)
  • Ensure prompt follow-up and resolution of all reported issues
  • Ensure that updates to the Certificate Authority (CA) website, which provides users access to CA policies, forms and certificates, are executed promptly and accurately

Project & Process Improvement

  • Participate in various projects, contributing to work process improvements and conducting User Acceptance Test (UAT) for new systems or features
  • Develop and deliver training sessions to enhance team capabilities and standardize operational practices

Requirements

Education & Experience

  • Diploma or Degree in any discipline
  • Minimum of 3 years of experience in operations, certificate management, or a similar role, ideally within the financial or payments industry

Skills and Knowledge

  • Excellence communication and presentation skills, with a proven ability to collaborate across diverse teams
  • Detail-oriented and committed to maintaining data accuracy
  • Strong analytical and problem-solving skills
  • Self-starter, resourceful and a proactive team player
  • Customer-oriented with exceptional interpersonal skills
  • Proven ability to manage multiple tasks and meet tight deadlines in a fast-paced environment
  • Proficient in Microsoft Office Suite

  • Manager, Returns Material Authorization

    2 weeks ago

    Toa Payoh, Singapore Viasat Full time

    **About us** One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and...

  • Manager, Returns Material Authorization

    1 week ago

    Toa Payoh, Singapore Viasat Full time $90,000 - $120,000 per year

    About usOne team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an...

  • Operations Support Associate

    4 days ago

    Toa Payoh, Central Community Development Council, Singapore NETS Full time $60,000 - $120,000 per year

    Job description:Position SummaryThe Operations division at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational...

  • Regulatory Compliance Engineer – Codes, Standards and Regulatory Development – APAC region

    4 days ago

    Toa Payoh, Central Community Development Council, Singapore Tesla Full time $120,000 - $180,000 per year

    The RoleTesla, Inc. produces leading-edge technology, world-class designs, and state-of-the-art manufacturing processes to create a new generation of electric vehicle charging products. We are building a technically strong, fast-moving team that prides itself on superior execution. Tesla's Compliance organization is looking for a skilled and motivated...

  • Leasing, Senior Executive

    2 days ago

    Toa Payoh, Singapore CONNECTe INTERNATIONAL Pte Ltd Full time

    **Our client is an established and well-diversified group of companies, with building construction & civil engineering being one of their core activities. Currently, they are seeking for Leasing, Senior Executive in supporting the operations.** **JOB DIMENSION (SCOPE)** **Leasing** - Developing and planning of leasing strategies for shopping malls and...

  • Regulatory Compliance Specialist

    4 days ago

    Toa Payoh, Central Community Development Council, Singapore NETS Full time $90,000 - $120,000 per year

    Job description:Position SummaryThis role is responsible for ensuring the company's adherence to all related and relevant compliance regulations. He/She will be the compliance advisory for various departments and collaborate with them to ensure compliance with all applicable regulations while achieving the organization's goals.Key ResponsibilitiesKeep...

  • Operational Support Associate

    1 week ago

    Toa Payoh, Central Community Development Council, Singapore NETS Full time $60,000 - $120,000 per year

    Job description:Team and Position SummaryThe Service Hub division at BCS provides comprehensive support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, regulatory reporting, secure certificate management, timely issue resolution and service processing, as well as...

  • Halal Certification Trainer

    4 days ago

    Central Region, Singapore Absolute Kinetics Consultancy Pte Ltd Full time $60,000 - $80,000 per year

    Job Description & RequirementsAcademic/Professional QualificationsA relevant diploma or degree in:· Halal science· Food science/technology· Islamic studies or Shariah law (especially related to halal)· Quality assurance or related technical fieldsFor advanced assessments, a higher-level qualification (e.g., bachelor's degree or professional...

  • Leasing and Fm, Senior Executive or Am

    2 weeks ago

    Toa Payoh, Singapore CONNECTe INTERNATIONAL Pte Ltd Full time

    **Our client is an established and well-diversified group of companies, with building construction & civil engineering being one of their core activities. Currently, they are seeking for Leasing, Senior Executive in supporting the operations.** **JOB DIMENSION (SCOPE)** **Leasing** - Developing and planning of leasing strategies for shopping malls and...

  • IT Enablement Lead

    13 hours ago

    Toa Payoh, Central Community Development Council, Singapore NETS Full time $180,000 - $250,000 per year

    Job description:Position OverviewThe Technology Division at BCS is responsible for the operations, maintenance, and support of BCS applications such as FAST, Giro, CTS, PayNow, SGQR, TFR, eGIRO and its critical infrastructure, ensuring its operational stability, regulatory compliance, and service reliability.The IT Operations ('Run') department is regarded...