Aftersales Manager

2 weeks ago


Singapore TapTalent Full time $90,000 - $120,000 per year
Responsibilities
  • Oversee the daily operations of the aftersales departments, ensuring efficiency and high service standards.
  • Develop and implement strategies to enhance workshop productivity, drive parts sales, and improve service profitability.
  • Ensure adherence to brand standards, workplace safety protocols, and local regulatory requirements.
  • Deliver a consistent and premium customer experience across all aftersales touchpoints.
  • Address customer concerns promptly and professionally to maintain the dealership's reputation.
  • Design and execute customer loyalty and retention programs to foster long-term relationships.
  • Lead, coach, and support service advisors, technicians, and parts personnel to achieve performance goals.
  • Conduct regular training sessions, performance reviews, and career development planning.
  • Cultivate a collaborative team culture and embed a strong service excellence mindset.
  • Prepare, manage, and monitor departmental budgets and forecasts effectively.
  • Track and analyze key aftersales KPIs, including labor and parts sales, gross margins, productivity, and customer satisfaction.
  • Drive continuous improvement initiatives using performance data and market insights.
  • Manage warranty claims and processes in compliance with manufacturer guidelines and internal policies.
  • Ensure full compliance with Singapore's automotive regulations, LTA requirements, and health and safety standards.
  • Perform any additional duties as assigned by management.
Requirements:
  • Bachelor's degree or higher, with a minimum of 5 years' managerial experience in the automotive industry.
  • In-depth knowledge of workshop operations, warranty administration, and parts management.
  • Demonstrated leadership capabilities with a strong track record in team development and performance management.
  • Exceptional communication skills and a proven ability to handle customers effectively.
  • Commercially astute, with hands-on experience in managing P&L responsibilities and achieving departmental targets.

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