Community Lead

15 hours ago

Singapore DOWN FOR MORE PTE. LTD. Full time $30,000 - $32,000 per year

COMMUNITY LEAD

Position Type: Full Time

Reports To: Studio Manager

THE JOB IN A NUTSHELL

Our Community Leads (CLs) are the first and last interaction clients have with our brand, making them a vital part of the STRONG Pilates experience. This role is a balance of customer service, membership sales, and studio operations, to ensure a seamless experience for all clients.

A high level of customer service is crucial as we rely on exceptional service and proactive sales efforts to retain customers and drive conversions.

CUSTOMER SERVICE & ENGAGEMENT (30%)

This role is focused on delivering an exceptional customer experience while driving membership sales and conversions.

  • Be an expert on our class schedules, offerings, studio policies, and promotions.
  • Proactively engage with clients to understand their needs and offer suitable membership options.
  • Handle client account management, including package validity, extension requests, and upselling opportunities.
  • Manage all client interactions across in-person, phone, email, and WhatsApp chat.
  • Assist with class check-ins, bookings, and payment processing.
  • Uphold the STRONG Pilates brand voice in all communications—confident, engaging, and fun.

ENGAGEMENT AND CONVERSIONS (30%)

Community Leads play a crucial role in supporting promotions, campaigns, and events to drive sales and brand engagement.

  • Follow up with leads provided by the Studio Manager to drive membership conversions.
  • Track lead progress and report conversion rates to the Studio Manager.
  • Communicate and sell active promotions to potential and existing customers.
  • Support sales initiatives by providing key insights from customer interactions.
  • Work with the Studio Manager to refine sales techniques and improve conversion rates.
  • Assist in executing sales-driven marketing campaigns by sharing information and guiding customers.

STUDIO OPERATIONS & MAINTENANCE (30%)

First impressions count, and CLs are responsible for maintaining a professional, welcoming, and functional studio space. These include and are not limited to:

  • Complete opening and closing duties to ensure the studio is guest-ready.
  • Maintain cleanliness and organization of the reception area, changing rooms, toilets, and practice rooms. Complete the daily grind list to ensure the studio meets operational standards.
  • Restock essential items (towels, water, etc.) and report low stock to the Studio Manager.
  • Assist Studio Managers in the monthly stock take.
  • Report any maintenance issues for timely resolution.
  • Assist in operational and admin duties as required.

ACTIVATION & BRAND SUPPORT (10%)

CLs are actively involved in event execution and brand awareness efforts.

  • Assist in event setup, check-ins, and front-line guest management.
  • Create social media assets for events to enhance brand awareness.
  • Capture live content during events for social media.
  • Ensure all event guests have a premium STRONG Pilates experience.

WHAT'S IN IT FOR YOU?

  • Base Salary of S$2,500 + sales commissions and incentive (between S$100 - $500 per month)
  • Complimentary classes at Yoga Movement and STRONG for yourself and up to 2 family members/friends.
  • Basic health insurance coverage.
  • 11 days of annual leave, plus earn +1 additional day for every year of service (capped at 5 extra days).
  • A dynamic, people-first work culture with opportunities for growth.

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