Principal Strategic Account Manager

1 week ago

Singapore GEMINI DIGITAL PAYMENTS SINGAPORE, PTE. LTD. Full time $150,000 - $200,000 per year

We're seeking a client-obsessed, solutions-oriented Principal Strategic Account Manager (SAM) to join our growing Institutional team. This role will focus on deepening relationships with Gemini's most valuable institutional clients, ensuring retention, satisfaction, and expansion across product lines such as Spot and Derivatives trading, Custody, Staking, and additional services, and also helping define programs that will be of interest to existing and future clients.

As a SAM, you'll serve as the primary point of contact for a portfolio of key accounts — building trust, providing strategic insights, navigating internal resources, and identifying growth opportunities. You'll partner closely with Sales, Trading, Product, and Support teams to proactively solve problems, deliver value, and scale institutional partnerships.

Responsibilities:

  • Act as the lead relationship manager for a defined book of high-value institutional clients.
  • Drive client retention, product adoption, and expansion through consultative engagement and solutions-oriented account planning.
  • Serve as a client advocate within Gemini, helping prioritize product feedback and identifying gaps in service or functionality.
  • Deliver market updates, product education, and thought leadership to institutional clients to maintain high engagement and satisfaction.
  • Collaborate with Sales to support upsell and cross-sell motions, especially as clients scale or shift strategies.
  • Resolve escalated client issues in coordination with Support, Trading, and Operations.
  • Track account health, usage trends, and risk signals using CRM and internal tools.

Minimum Qualifications:

  • 7+ years of experience in account management, client success, institutional sales or trading, preferably within fintech, crypto, or capital markets.
  • Demonstrated ability to manage senior-level relationships across hedge funds, HFTs, asset managers, or banks.
  • Excellent communication, project management, and interpersonal skills, and a decent understanding of REST, Websocket, FIX APIs.
  • Strong commercial instincts and the ability to balance client needs with business goals.
  • Passion for crypto, blockchain, and digital asset infrastructure.
  • Ability to quarterback numerous relationships, projects and programs simultaneously.

Preferred Qualifications:

  • Experience with crypto-native institutions or DeFi market participants.
  • Working knowledge of exchange trading, custody solutions, staking, and OTC workflows.
  • Proficiency with Salesforce, Looker, or other account planning/CRM tools.
  • Comfortable working in a fast-paced, ambiguous startup environment.
  • Self-starter who can determine when and how to involve others to get things completed.

  • Principal Strategic Account Manager

    2 weeks ago

    Singapore Gemini Full time

    Join to apply for the Principal Strategic Account Manager role at Gemini . About The Company Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next...

  • Principal Strategic Account Manager

    2 weeks ago

    Singapore GEMINI DIGITAL PAYMENTS SINGAPORE, PTE. LTD. Full time

    We’re seeking a client-obsessed, solutions-oriented Principal Strategic Account Manager (SAM) to join our growing Institutional team. This role will focus on deepening relationships with Gemini’s most valuable institutional clients, ensuring retention, satisfaction, and expansion across product lines such as Spot and Derivatives trading, Custody,...

  • Principal Strategic Account Manager

    2 days ago

    Singapore Gemini Trust Company Full time $120,000 - $200,000 per year

    About the CompanyGemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to...

  • Sr. Principal Sales

    19 hours ago

    Singapore Sabre Full time

    Job Family: Account Management - SIP Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people...

  • Principal Strategic Partner Account Manager

    2 weeks ago

    Singapore Cloudflare Full time

    Overview Principal Strategic Partner Account Manager (Based in Singapore) Join to apply for the Principal Strategic Partner Account Manager (Based in Singapore) role at Cloudflare . About Cloudflare At Cloudflare, we are on a mission to help build a better Internet. The company runs one of the world's largest networks that powers millions of websites and...

  • Senior Principal Customer Success Account Manager

    2 weeks ago

    Singapore Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Strategic Program

    19 hours ago

    Singapore Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Strategic Leadership Position

    2 weeks ago

    Singapore beBeeGeneral Manager Full time $180,000 - $250,000

    Job Title:Senior Business LeaderAbout the Role:We are seeking an experienced Senior Business Leader to drive business growth, optimize operations, and lead a high-performing management team.Key Responsibilities:Develop and execute business strategies aligned with company goals and market demands.Define, monitor, and achieve KPIs, driving market expansion and...

  • Senior Principal Sales and Account Management

    5 days ago

    Singapore Sabre Full time

    Job Family: Account Management - SIP Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people...

  • Principal Renewals Manager

    2 weeks ago

    Singapore Salesforce Full time

    Job Category Customer Success Job Details The Slack Principal Renewals Manager is responsible for owning and completing a portfolio of high value and strategic renewal contracts in an assigned territory. Slack Principal Renewals Managers partner closely with internal team members such as Sales, Regional Leaders, and Customer Success & Growth (CSG)...