Search Operation Lead

2 weeks ago

Singapore TikTok Pte. Ltd. Full time $120,000 - $200,000 per year

Responsibilities

About the team: The T&S Evaluation and Investigation team, working closely with the Search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and corresponding search results page to reflect the real user experience of the search function. Responsibilities:

  • Evaluate the Local Services search experience from the user perspective, collaborating with Product and R&D to drive strategy and improve key business metrics.
  • Support new product features and strategies by assessing their impact to ensure user satisfaction and business goals are met, while defining ideal user experiences.
  • Plan and execute operational campaigns for key Local Services scenarios, promoting cross-team collaboration to achieve business targets.
  • Enhance evaluation quality and operational efficiency by optimizing processes and leveraging large language models and automation tools.
  • Build and maintain user feedback metrics, monitor and analyze key experience issues, and drive feedback improvements.
  • Establish a robust feedback management system to track collection, attribution, prioritization, and resolution, providing authentic user insights to improve experience.
  • Lead and develop the operations team, strengthening capabilities in strategy and product iteration.

Qualifications

Minimum Qualifications:

  • Bachelor's degree or above, 5+ years in internet product operations with team management experience; experience in search or Local Services preferred.
  • Skilled in building user feedback systems, including metric design, process setup, and feedback closure, with ability to drive experience improvements via data analysis.
  • Capable of user-centered product evaluation, independently conducting feature research and collaborating with Product and R&D for delivery.
  • Strong data analysis and user research skills, integrating quantitative and qualitative insights for actionable recommendations.

Preferred Qualifications:

  • Excellent cross-team communication and project management skills to align resources and deliver results.
  • Strategic thinker with systematic operational skills, able to plan, formalize methods, and grow team influence.

  • Search Operation Lead

    2 weeks ago

    Singapore TikTok Full time

    2 days ago Be among the first 25 applicants Responsibilities About the team: The T&S Evaluation and Investigation team, working closely with the Search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and corresponding search results page to reflect the real user experience of the search function....

  • Search Operation Lead

    2 weeks ago

    Singapore TikTok Full time $120,000 - $200,000 per year

    ResponsibilitiesAbout the team: The T&S Evaluation and Investigation team, working closely with the Search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and corresponding search results page to reflect the real user experience of the search function. Responsibilities: - Evaluate the Local...

  • Search Product Lead

    5 days ago

    Singapore beBeeSearch Full time $90,000 - $120,000

    Join us as a Tech Lead for Search Engineering At TikTok, we're committed to inspiring creativity and bringing joy through our platform. Our mission is to create a seamless search experience for our users, and we need talented individuals like you to help us achieve this goal. Job Description: We're looking for a skilled Tech Lead to oversee the development...

  • Executive Search

    17 hours ago

    Singapore Progression Search Full time

    Direct message the job poster from Progression Search Overview We’re looking for a detail-oriented and ambitious Researcher who has the potential to grow into a high-impact Executive Search Consultant. This role is ideal for someone passionate about talent discovery, reading candidates' psyche, and the art of great matchmaking between candidates and...

  • Search Operation Lead

    1 week ago

    Singapore TikTok Full time

    **Responsibilities**: About the team: The T&S Evaluation and Investigation team, working closely with the Search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and corresponding search results page to reflect the real user experience of the search function. Responsibilities: - Evaluate the Local...

  • Paid Search Lead

    2 weeks ago

    Singapore HUBBED PTE. LTD. Full time

    Our client is an ed-tech company founded in 2013 from the idea that through personalized education, we can transform students into the world’s leaders of tomorrow. Since then, we have rapidly grown a mission-driven team who are dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and consultants worldwide who...

  • Search Operation Lead

    3 days ago

    Singapore TikTok Full time

    2 days ago Be among the first 25 applicants Responsibilities About the team: The T&S Evaluation and Investigation team, working closely with the Search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and corresponding search results page to reflect the real user experience of the search function....

  • Lead Engineer

    7 days ago

    Singapore Splore Full time

    **Splore** is an AI company, building in stealth mode, to solve a new set of problems in the new internet. Focused on Gaming, Web3 and Virtual Worlds, we are re-imagining experiences, content and engagement from the fundamentals as we recognize that user behaviors and needs often go beyond the confines of indexed Web2.0 experiences. We are currently...

  • Tech Lead- Tiktok Search

    3 days ago

    Singapore NodeFlair Full time

    **Job Summary**: **Salary** S$12,247 - S$24,043 / Monthly EST **Job Type** **Seniority** Lead **Years of Experience** Information not provided **Responsibilities** TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris,...

  • Lead Search Engineer

    1 week ago

    Singapore SPLORE PTE. LTD. Full time

    **Splore **is an AI company, building in stealth mode, to solve a new set of problems in the new internet. Focused on Gaming, Web3 and Virtual Worlds, we are re-imagining experiences, content and engagement from the fundamentals as we recognize that user behaviors and needs often go beyond the confines of indexed Web2.0 experiences. We are currently...