Visitor Experience Ambassadors

7 days ago

Singapore DEFENCE COLLECTIVE SINGAPORE LTD. Full time $40,000 - $60,000 per year

Duties and Responsibilities

To create a positive and engaging experience for all visitors of Singapore Air Force Museum (SAFM), a member of Defence Collective Singapore Limited (DCS), and ensure that SAFM's narrative is preserved, managed and consistently implemented during the day-to-day operations to achieve guest satisfaction.

Represent Singapore Air Force Museum in creating the best experience for guests.

  • Build rapport with guests and manage their needs & expectations.
  • Engage guests and deliver tour spiels, narrations and explanations on artefacts, exhibits and activities / games.

  • Performs operational roles in various stations such as

  • Ticketing Reception, F&B and Retail

  • Exhibitions / Galleries

  • Theatre, Playground

  • Prepare and facilitate fun and exciting indoor/outdoor activities.

  • Provide the first level of service recovery.
  • Responsible for ticketing numbers consolidation & POS reconciliation.
  • Ensure the serviceability of exhibits, facilities and equipment by performing routine checks and basic corrective measures.
  • Prioritise the safety of guests and perform first aid if necessary.
  • Training is provided for the leading of tours and activities/games.

REQUIREMENTS

  • Guest-centric and service oriented
  • Enthusiastic in learning & performing a variety of operational and administrative work tasks
  • Patient and tactful when handling challenging situations
  • Enjoys interacting with people from diverse backgrounds
  • Comfortable with speaking to an audience
  • Excellent time-management and prompt in decision-making
  • Fluent in English and another language

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