Operations Coordinator

1 week ago

Central Region, Singapore Pop Mart (Singapore) Holding Pte. Ltd. Full time $104,000 - $130,878 per year

Overview

As a Roboshop Coordinator, you will support the day-to-day operations of our automated retail stores (Roboshops). You will coordinate inventory movement, part-time staff scheduling, and ensure machine readiness and presentation. This role is ideal for someone who is detail-oriented, operationally driven, and able to multitask in a dynamic retail environment.

Key Responsibilities

  • Coordinate daily operational tasks across multiple Roboshop locations to ensure smooth functioning.
  • Assist in tracking and updating inventory levels; communicate with warehouse/logistics teams for timely replenishment.
  • Schedule and support part-time staff, ensuring they understand and follow operational procedures.
  • Monitor Roboshop machine condition, report technical issues, and follow up on maintenance status.
  • Support merchandising activities, including restocking and visual display updates.
  • Assist in setting up promotional materials and ensure consistency across all Roboshops.
  • Handle post-sale customer service matters, such as coordinating refunds, exchanging defective products, and responding to customer inquiries in a timely and professional manner.
  • Collect and consolidate data such as sales performance, stock movement, and part-timer attendance.
  • Liaise with internal departments (e.g., Marketing, Logistics, HR) for coordination tasks and campaign execution.

Job Requirements

  • Diploma or equivalent; fresh graduates are welcome to apply.
  • Previous experience in retail operations, customer service, or administrative coordination is a plus.
  • Strong communication and interpersonal skills.
  • Proficient in Microsoft Office, especially Excel and basic data entry.
  • Detail-oriented with strong organizational and time management skills.
  • Comfortable working in a field-based role; occasional travel between Roboshop locations is required.
  • Able to work independently and in a team, with a proactive attitude.

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