Programme and Research Operations Coordinator

2 weeks ago

Central Region, Singapore APBA TG Human Resource Pte Ltd Full time $40,000 - $80,000 per year

Overview

The Programme and Research Operations Coordinator will support the ongoing implementation of a digital mental health programme. This role involves close collaboration with the team and community counsellors to ensure smooth daily operations, with a focus on supporting counsellors, monitoring participant safety, and facilitating timely clinical escalation when required. The coordinator will also play a key role in driving programme quality improvements through research coordination and feedback collection.

This is strictly a 1-year contract with no potential for conversion or extension.

Key Responsibilities

Counsellor Engagement & Training

  • Organise and support onboarding, training sessions, and case consultation meetings for counsellors.
  • Coordinate and troubleshoot issues reported by counsellors to ensure smooth platform use.

Participant Safety & Monitoring

  • Monitor the programme dashboard for risk or escalation alerts.
  • Coordinate with clinical psychologists to ensure timely follow-up and participant support.

Research & Evaluation Support

  • Coordinate qualitative research activities, including interviews between participants and freelance interviewers.
  • Collect, organise, and summarise feedback from participants and counsellors for reporting and quality improvement.
  • Assist with documentation, data organisation, and other operational tasks as needed.

Requirements

  • Bachelor's degree in Psychology, Business, or a related field.
  • Demonstrated interest in mental health and/or digital health.
  • Strong communication, coordination, and stakeholder management skills.
  • Good IT literacy and comfort in engaging with digital platforms and dashboards.
  • Conscientious, organised, and detail-oriented, with the ability to adapt to evolving programme needs.

We regret to inform that only shortlisted candidates are notified.

Justin Lee

Registration No: R

APBA TG Human Resource Pte Ltd

EA License: 14C7275

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