Incident Support Engineer

3 days ago

Central Region, Singapore TDCX Full time $80,000 - $120,000 per year

·       Handle all incident tickets from initiation to resolution, ensuring timely troubleshooting and closure.

·       Diagnose and resolve application-related issues reported by users, minimizing impact on operations.

·       Conduct root cause analysis and post-mortem reviews to prevent recurrence of issues.

·       Document solutions, workarounds, and best practices for future reference.

·       Collaborate with development, infrastructure, and support teams to resolve complex issues and implement long-term fixes.

·       Support daily operational tasks and ensure adherence to SLAs (24x7 support).

·       Escalate unresolved or critical issues to higher support tiers and actively follow up until resolution.

·       Provide regular updates and reports to technical leads and management.

·       Participate in application testing, deployment, and enhancement activities, including documentation and testing.

·       Support industry testing, regulatory compliance testing, vulnerability assessments, and penetration testing.

·       Assist in deploying applications to testing and production environments.

·       Maintain a positive service mindset and utilize monitoring tools for support and optimization.

·       Perform standby duties on a rotational basis to support 24x7 operational needs.

Qualifications & Skills:

·       Bachelor's Degree in Computer Science, Engineering, or related field.

·       Minimum 3 years of hands-on experience in Java, J2EE/JEE, Oracle, SQL/PLSQL, APIs (RESTful and SOAP), and XML.

·       Strong understanding of SDLC, troubleshooting, and incident management.

·       Familiarity with UNIX/Linux OS (RHEL preferred), shell scripting, and automation tools like RedHat Ansible.

·       Knowledge of AWS cloud services (CloudWatch, S3, RDS, EKS), IBM MQ, IBM Connect Direct, API Gateway, ELK stack, microservices, containers, and DevSecOps practices is a plus.

·       Experience with Spring Framework (4.x/5.x/6.x), SpringBoot, and SpringBatch is advantageous.

·       Domain knowledge of financial clearing and payment systems, especially ISO20022 standards, is a plus.

·       Excellent analytical, problem-solving, communication, and teamwork skills.

·       Ability to work under pressure and meet tight SLAs.

·       Self-motivated, quick learner, and capable of working independently and collaboratively.

Additional Details:

·       Work shifts include three shifts on weekdays and two shifts on weekends to ensure 24x7 support.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration

We regret only short-listed candidates will be notified.

Lai Kok Soon

Reg No: R

TDCX Talent Solutions Pte. Ltd

EA License No: 23C2024

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