Inside Sales Engineer- Global leader in Measurement Instrumentation

3 days ago

West Region, Singapore Flintex Consulting Pte Ltd Full time $80,000 - $120,000 per year

Bonus: Performance Bonus

Key Responsibility

  • The Internal Sales Engineer works closely with External Sales members as one of the main contacts for customers regarding product, project & services inquiries. This role involves managing customer inquiries, preparing quotations, ensuring smooth coordination with other departments and maintaining strong customer relationships.
  • This role will be based in Singapore, is part of the Sales Department ( Inside Sales Team ) and reports to the Customer Experience Manager.

The main tasks and responsibilities are:

Collaborative Sales Approach

  • Partner closely with all stakeholders to serve customers effectively and meet team sales targets.
  • Respond promptly to customer inquiries via phone, email, or other communication channels.
  • Build and maintain long-term relationships with customers.
  • Promote Digital Sales business

Sales Support

  • Coordinate with external sales teams to close sales opportunities.
  • Prepare and follow up on quotations and proposals.
  • Work with External Sales to ensure correct pricing, delivery timelines, and terms arrangement with customers.
  • Verify customer Purchase Orders, convert quotations into sales orders, and process orders using the SAP system.
  • Collaborate with the supply chain and operations teams to ensure timely delivery of products and services.
  • Monitor and update customers on order status and delivery schedules.

Cross Department Coordination

  • Work with Sales teams, Service, Finance and Supply Chain departments to gather necessary input for quotations.

Basic Technical Support and Problem-Solving

  • Understand and interpret technical requirements for products, projects and services.
  • Liaise with Application Consultant teams to provide accurate solutions to customer enquiries and challenges.

Customer Service and Problem Resolution

  • Deliver exceptional customer service, build strong relationships, resolve problems, and address complaints effectively.

Additional Responsibilities

  • Perform any other tasks required by the Company to support its business strategy.

Requirements

  • Diploma or Degree in any Engineering related discipline or equivalent
  • Minimum 2 years' experience as Internal Sales or Project Proposal
  • Relevant process automation or related industries experience
  • Experience in Instrumentation and Automation/Control Engineering environments (Would be an advantage)
  • Relevant Technical knowledge (Would be an advantage)
  • SAP / Salesforce Lightning System knowledge (Would be an advantage)
  • Enthusiastic, dynamic, and customer-oriented personality
  • Systematic and meticulous
  • Strong ability to work effectively within a team environment
  • Ability to handle multiple tasks simultaneously and prioritize effectively
  • Excellent communication skills, both written and verbal

Working hours: Mon to Fri, 8:30am to 5:30pm

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