0310 Receptionist cum Customer Service Agent

3 days ago

Kampong Pasir Ris, Singapore Oneness M&C Pte Ltd Full time $30,000 - $60,000 per year

Name of School: Hai Sing Catholic School

Contract Period: From 01 Dec 2025 to 31 Dec 2026 (Base Period)

Option to Extend:one (1) year from 01 Jan 2027 to 31 Dec 2027.

working hour:


• Mondays to Fridays: 9:15am to 6:15pm, inclusive of 30min lunch break


• Service not required on Saturdays, Sundays and gazetted public holidays

Job description:

  1. Communications Support:


• Answering and patching phone calls at the front counter in school General Office


• Ensuring timely and professional responses to all inquiries


• Manage and route school email timely and accurately 2. Visitor Management:


• Attend to walk-in customers (parents, students, teachers and delivery personnel etc)

  1. Administrative Support:


• Assist in day-to-day operations of general office duties including mailroom support and distribution


• Simple data record of received items, lost & found items, loan of uniform etc


• Filing, laminating of documents, coordinating courier services, and maintaining databases and records


• Ongoing managing, updating, supporting, and maintenance of SAT intranet portal 4. Office Presentation:


• Ensure the reception area is clean, tidy, presentable, and stocked with necessary supplies required for both staffs and visitors 5. Customer Service:


• Serve as the first and primary point of contact for all visitors to reception, addressing their needs and resolving issues as they arise in a calm and efficient manner. 6. Functional Tasks:


• Serve as school's designated goods receipt officer


• Help coordinate, schedule, deconflict and manage appointments, calendar, and room scheduling to ensure smooth operations and utilization


• Ensure inventory accuracy, serviceability, availability at all times. 7. Other Tasks:


• Support and handle ad-hoc duties & tasks assigned by School Leaders, Administration Manager, and Operations Manager when needed.

Requirements:

Qualifications Minimally 'N' Level with passes in both English and Mathematics. Preferably Higher Nitec / Diploma in Business / Management / Hospitality or its equivalent. Experience Minimum of 1 year of relevant experience as a receptionist and/or customer service agent Preferably candidates with experience working with youths and parents in an education institution setting. Essential Skills

  • Administrative & office management skills

  • Communications skills

  • Computer & devices proficiency skills

  • Customer service skills

  • Mailroom support and distribution skills

  • Organizational skills

  • Professional and inclusive skills

  • Time management skills Candidate Profile

  • Ability to handle and support simple first-aid

  • Ability to handle diverse individuals calmly and tactfully

  • Confident in handling and dealing with any walk-in visitors

  • Good communication and interpersonal skills

  • Rational, pragmatic, logical, steadfast skills

  • Ability to react quickly, understand situations, think outside of box, deescalate quickly, calmly and effectively

  • Patience, caring, cheerful and good telephone etiquette

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