Helpdesk Support Engineer

1 week ago


Singapore Unison Consulting Pte Ltd Full time $60,000 - $80,000 per year
  • Monitor and respond to system alerts and abnormal behaviours.
  • Isolate incidents, identify faults, and apply problem resolution scripts or escalate when necessary.
  • Consolidate records for reporting, monitoring, analytics, and audit purposes.
  • Perform system health checks after changes to ensure stability and prevent issues.
  • Manage incident tickets throughout their life cycle, including creation, updates, escalation, and closure.
Requirements
  • Good experience in IT helpdesk or support engineering.
  • Strong knowledge of incident management processes and ITIL practices.
  • Familiarity with system monitoring tools and troubleshooting procedures.
  • Ability to work in a fast-paced environment with strong problem-solving skills.


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