Intern, Process Improvement and Knowledge Management

Job Title: Intern, Process Improvement and Knowledge Management

Job Location: Inflight Catering Centre 1

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

Job Description:

Headquartered in Singapore, SATS Ltd. (SGX stock code: S58) is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines. SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

1. Design and implement an Operational Excellence (OE) dashboard that tracks key performance indicators (KPIs) across departments, fostering data transparency and promoting operational discipline throughout the organization

2. Collaborate with departments to gather data requirements and ensure accurate and updated inputs.

3. Assist in identifying trends, gaps, and opportunities for improvement based on dashboard insights.

4. Assess existing workflows using process mapping to identify inefficiencies, bottlenecks, and improvement opportunities.

5. Gather and analyze data to understand process performance and root causes of issues.

6. Create visual reports and presentations to communicate OE performance to stakeholders

7. Create and maintain structured knowledge repositories, ensuring information is well-organized and easy to retrieve.

You are best equipped for this role if you have:

1. Strong analytical skills and attention to detail.

2. Strong creativity and analytical thinking.

3. Able to approach problems with fresh perspectives and generate new ideas

4. Can work independently, manage timelines, and interact with cross-functional teams.