Admin cum Order Processing
3 days ago
Job Purpose:
The Admin Cum Order Processing role is responsible for ensuring smooth and efficient order processing, administrative tasks, return processing, filing, e-commerce packing, and other administrative duties as required. This role serves as a key support function for the operations team.
Key Responsibilities:
1. Order Processing
- Receive and verify orders through various channels (email, website, phone, etc.).
- Process customer orders in the system, ensuring accuracy in products, quantities, and delivery details.
- Print and generate invoices for orders.
Coordinate with warehouse and logistics teams to ensure timely and accurate dispatch of orders.
2. Processing Returns
- Handle customer return requests (via phone, email, or online platform).
- Verify returned items, ensuring they meet the return criteria (e.g., undamaged, within return policy timeframe).
Process refunds or exchanges in the system and generate necessary documentation.
3. Filing and Documentation
- Maintain proper filing systems for invoices, order forms, and customer correspondence.
- Organize digital and physical files in an efficient manner for easy retrieval.
Ensure all documentation is accurately completed, signed, and filed for compliance and record-keeping.
4. E-Commerce Packing
- Prepare and pack orders for e-commerce fulfilment.
- Ensure packaging meets quality standards and protects products during transit.
- Label packages according to customer and shipping details.
Coordinate with the logistics team to schedule pickups or deliveries for outgoing orders.
5. Administrative Support
- Perform general office administrative duties as needed, such as managing emails, answering calls, etc.
Assist with other ad hoc tasks as required by management.
6. Job Requirements
- Minimum qualification with GCE 'O' Level
- Preferably with 2-3 years relevant working experience
- Able to work independently to handle time-sensitive projects to adhere to given deadlines
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