Admin cum Order Processing

3 days ago

Singapore ALLIANCE COSMETICS Full time $35,000 - $45,000 per year

Job Purpose:

The Admin Cum Order Processing role is responsible for ensuring smooth and efficient order processing, administrative tasks, return processing, filing, e-commerce packing, and other administrative duties as required. This role serves as a key support function for the operations team.

Key Responsibilities:

1. Order Processing

  • Receive and verify orders through various channels (email, website, phone, etc.).
  • Process customer orders in the system, ensuring accuracy in products, quantities, and delivery details.
  • Print and generate invoices for orders.
    Coordinate with warehouse and logistics teams to ensure timely and accurate dispatch of orders.

2. Processing Returns

  • Handle customer return requests (via phone, email, or online platform).
  • Verify returned items, ensuring they meet the return criteria (e.g., undamaged, within return policy timeframe).
    Process refunds or exchanges in the system and generate necessary documentation.

3. Filing and Documentation

  • Maintain proper filing systems for invoices, order forms, and customer correspondence.
  • Organize digital and physical files in an efficient manner for easy retrieval.
    Ensure all documentation is accurately completed, signed, and filed for compliance and record-keeping.

4. E-Commerce Packing

  • Prepare and pack orders for e-commerce fulfilment.
  • Ensure packaging meets quality standards and protects products during transit.
  • Label packages according to customer and shipping details.
    Coordinate with the logistics team to schedule pickups or deliveries for outgoing orders.

5. Administrative Support

  • Perform general office administrative duties as needed, such as managing emails, answering calls, etc.
    Assist with other ad hoc tasks as required by management.

6. Job Requirements

  • Minimum qualification with GCE 'O' Level
  • Preferably with 2-3 years relevant working experience
  • Able to work independently to handle time-sensitive projects to adhere to given deadlines

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