Operations and Administration Intern

Company

TSquared Lab

Designation

Operations and Administration Intern

Date Listed

03 Nov 2025

Job Type

Entry Level / Junior Executive

Intern/TS

Job Period

Immediate Start, For At Least 6 Months

Profession

Customer Service / Communications

Industry

Healthcare / Fitness / Sports

Location Name

Alexandra Road, TSquared Lab HarbourFront, Singapore

Address

991F Alexandra Rd, Singapore 119974

Map

Allowance / Remuneration

$1,500 - 2,000 monthly

Company Profile

At TSquared Group, our mission is to transform lives through an integrated ecosystem of personalised fitness, nutrition, physiotherapy, and preventive health. We believe that true transformation goes beyond short-term fitness goals—it is a lifelong journey combining science, technology, and human connection. Our goal is to empower individuals to achieve sustainable health outcomes by bridging the gap between fitness, medical science, and data-driven nutrition.

Vision Statement Our vision is to become Asia's most trusted and comprehensive human performance and longevity platform, where every individual—regardless of age, fitness level, or background—has access to evidence-based, holistic solutions that optimise physical, metabolic, and mental well-being. We aspire to redefine how people engage with their health by leveraging AI, analytics, and precision health technologies to deliver measurable outcomes and personalised interventions.

Company Overview

Founded in 2020 in Singapore, TSquared Group comprises three synergistic verticals:

• TSquared Lab (Total Transformation Lab Pte Ltd) – a data-driven personal training and transformation studio offering bespoke 1-on-1 training, nutrition, and health programs.
• TSquared Eats (Eat.Transform Pte Ltd) – a high-protein, macro-balanced meal preparation and delivery service designed to complement clients' fitness and health goals.
• TSquared Physio – a rehabilitation and performance clinic providing physiotherapy, osteopathy, and sports recovery services, fully integrated with the fitness and nutrition framework.

Together, these verticals form a 360° ecosystem—a closed feedback loop between movement, recovery, and nutrition—anchored in scientific methodology and continuous data tracking. This approach ensures that clients experience measurable and sustainable transformations.

Unique Value Proposition

TSquared's differentiator lies in the integration of human expertise with data intelligence. Unlike traditional fitness centres or meal-prep companies, our model unifies multiple disciplines into one measurable ecosystem.

• Integrated Data Platform: We are building a proprietary AskAI platform that integrates data from Mindbody Online, Trainerize, Supabase, and wearable devices to create a single, unified client journey dashboard. This provides actionable insights on retention, outcomes, and performance at both individual and organisational levels.
• Science-Based Transformation: Every program is anchored in evidence-based protocols covering strength training, metabolic conditioning, nutritional periodisation, and recovery optimisation.
• Outcome-Driven Incentives: Trainers, nutritionists, and physiotherapists are rewarded based on client outcomes and retention metrics, rather than sessions sold—aligning incentives with long-term results.
• High-Touch Client Experience: From onboarding to post-program care, our ecosystem ensures a "concierge-level" experience—supported by predictive analytics that anticipate client drop-offs, recovery plateaus, or nutritional deficiencies.

This model positions TSquared uniquely between luxury wellness, clinical precision health, and tech-enabled performance optimisation.

Business Growth Plans

Our growth strategy is underpinned by four pillars—Expansion, Technology, Strategic Partnerships, and Talent Development.

• Expansion

• Domestic Growth (Singapore): TSquared Lab operates at HarbourFront Centre and is now expanding to Dunearn Village (Bukit Timah), with a 5,000+ sq ft facility integrating gym, physiotherapy, and diagnostics.

• Regional Presence: In 2026–27, TSquared plans to expand to Kuala Lumpur and Jakarta, targeting affluent urban professionals and corporate wellness segments.
• Long-Term Global Vision: We aim to establish flagship longevity and transformation centres across key global hubs—Dubai, London, and Sydney—by 2030.

• Technology and Data Infrastructure

• AI-Driven Personalisation: Our "AskAI" layer enables coaches and clients to query their health and performance data interactively, fostering data literacy and self-awareness.

• Predictive Analytics: Through machine learning models, we track "retention risk" and "performance adaptation" to enhance client outcomes and operational efficiency.
• Governed Metrics Layer: A dbt-based data warehouse architecture (Bronze–Silver–Gold model) ensures reliability, traceability, and data governance for all analytics.

• Strategic Partnerships

• Clinical Collaborations: We are working with leading healthcare providers such as Osler Health and the National Cancer Centre Singapore (NCCS) to explore high-protein, high-fibre nutrition interventions for liver health and metabolic improvement.

• Corporate Wellness: Partnerships with organisations in financial services, tech, and healthcare sectors allow us to deliver structured employee transformation programs.
• Educational & Research Alliances: Through internship tie-ups with tertiary institutions, we aim to create learning opportunities in sports science, nutrition, AI in health, and business operations.

• Talent Development and Training TSquared invests heavily in continuous learning, with a dedicated Learning & Development framework encompassing:

• Technical Mastery: Regular workshops on anatomy, biomechanics, sports nutrition, and client analytics.

• Digital Proficiency: Training employees on data platforms such as Mindbody, Trainerize, HubSpot, and n8n, equipping them for the evolving digital health landscape.
• Leadership & Service Excellence: Soft-skill programs focused on communication, empathy, and client engagement.
• Internship Tracks: The Global Ready Talent interns will participate in real-world projects across fitness technology, marketing analytics, and client success management.

Overseas Activities and Market Outlook

TSquared's international ambitions are guided by growing global demand for preventive health and longevity solutions. Key initiatives include:

• Market Feasibility Studies for Malaysia, Indonesia, and the UAE, focusing on affluent populations seeking outcome-based transformation services.
• Strategic Alliances with wellness property developers and insurers to embed TSquared's ecosystem within residential, hospitality, and healthcare settings.
• Nutrition Export: TSquared Eats aims to enter regional markets via licensing and franchise models, leveraging Singapore's reputation for quality and regulatory compliance.

Our Singapore headquarters will continue to serve as the R&D and technology command centre, where program design, AI algorithm development, and staff training are centralised.

Training and Employee Development

We believe that talent is our strongest differentiator. TSquared's training programs are designed to create multi-skilled, cross-functional professionals capable of operating across fitness, health, and technology verticals. Employees undergo structured training modules such as:

• "Precision Coaching 360°" Certification – covering assessment, programming, and client psychology.
• "Nutrition for Transformation" Series – practical applications of diet design, macronutrient analysis, and food-tech integration.
• Data Analytics Bootcamps – enabling staff to interpret business and client data using SQL, dashboards, and predictive tools.
• Management Rotations – interns and employees are rotated across departments (Ops, Marketing, Tech, and Customer Success) to encourage entrepreneurial thinking.

By cultivating a culture of continuous learning, experimentation, and accountability, TSquared ensures that every team member contributes to measurable outcomes.

Commitment to Innovation and Sustainability

TSquared's innovation roadmap aligns with Singapore's Smart Nation and Healthier SG initiatives. We champion sustainability and health optimisation through:

• Nutritionally Transparent Meals: All meals are portioned and labelled with macros, reducing food waste and improving consumer literacy.
• AI-Led Precision Health: Predictive modelling of metabolism and recovery patterns helps minimise overtraining and injury risk.
• Local Sourcing and Eco-Friendly Packaging: TSquared Eats utilises recyclable materials and local ingredients where possible.
• Community Outreach: Educational seminars on posture, menopause, strength training, and men's health to promote public wellness literacy.

Conclusion

TSquared represents the future of integrated health and performance, combining technology, science, and human empathy. Our vision for the next decade is to position Singapore as the epicentre of transformation science in Asia, exporting best practices, technology frameworks, and human capital to the world.

By participating in the Global Ready Talent Programme, we seek to develop a new generation of professionals who will pioneer the intersection of fitness, health science, and data intelligence, contributing to Singapore's growing leadership in the global wellness economy.

Job Description

As a Front Desk Intern, you will be part of the Client Experience & Operations Team, learning first-hand how to deliver exceptional service and operational excellence in a high-performance wellness environment.

This internship provides exposure to both front-of-house operations and back-end administrative systems, allowing interns to develop strong professional, interpersonal, and organisational skills. You will work closely with the Admin & Operations Manager and the Client Success team to ensure every client visit is smooth, personalised, and memorable.

Key Responsibilities

1. Client Experience & Front Desk Operations

2. Greet and engage clients and guests in a warm, professional manner, ensuring a welcoming environment at all times.

3. Learn and assist in daily front desk procedures, including appointment scheduling, check-ins, and membership tracking.
4. Support client onboarding, guiding new members through consultation booking, mobile app setup (Trainerize, Mindbody), and first-session coordination.

5. Assist in handling client feedback and queries, escalating concerns appropriately to senior team members.

6. Administrative Support

7. Learn how to maintain accurate client and booking records using internal systems such as Mindbody Online and Google Workspace.

8. Support daily operational tasks — managing inventory, preparing client reports, and assisting in billing or invoicing.

9. Help maintain studio cleanliness, safety compliance, and operational readiness before and after client sessions.

10. Marketing & Communication Assistance

11. Collaborate with the marketing team to support in-studio campaigns, social media updates, and community engagement initiatives.

12. Assist in creating client engagement materials such as weekly highlights, welcome messages, and digital feedback forms.

13. Support data collection for client satisfaction surveys and contribute to reporting insights that improve client retention.

14. Cross-Functional Learning

15. Participate in inter-departmental projects across Fitness, Nutrition, and Physio, gaining exposure to the complete client lifecycle.

16. Learn how client data translates into business and service improvement insights through operational analytics.
17. Shadow trainers and client success specialists to understand how service excellence and retention metrics are managed.

Learning Outcomes

By the end of this internship, the student will have gained:

• Operational Proficiency: Understanding of front desk management systems, client service flow, and scheduling platforms.
• Customer Service Skills: Development of professional communication, empathy, and problem-solving abilities.
• Administrative Competence: Ability to support data accuracy, reporting, and basic financial documentation.
• Team Collaboration: Experience working within a multidisciplinary health and fitness team.
• Professional Confidence: Enhanced readiness for roles in operations, client success, or hospitality management.

Candidate Profile

We are seeking enthusiastic, proactive, and organised individuals who are passionate about health, wellness, and client engagement.

Requirements:

• Undergraduate pursuing studies in Business Administration, Hospitality Management, Sports Science, or Communications.
• Excellent communication and interpersonal skills.
• Strong sense of responsibility, punctuality, and team spirit.
• Comfortable working in a fast-paced, client-facing environment.
• Proficient in Microsoft Office / Google Workspace; familiarity with CRM systems is a plus.

Training and Mentorship

Interns will be guided through a structured training plan, which includes:

• Orientation and Shadowing: Understanding TSquared Lab's ecosystem and service philosophy.
• Operational Workshops: Hands-on training in booking systems, CRM tools, and client data handling.
• Mentorship Sessions: Weekly check-ins with the Admin & Operations Manager to review progress and learning milestones.
• Cross-Team Exposure: Opportunities to interact with fitness coaches, nutrition specialists, and physiotherapists to appreciate the integrated client model.

Application Instructions

Please email your CV in pdf format to