Information Technology Service Delivery Manager

4 days ago

Jurong East West Region, Singapore ST Engineering Full time $90,000 - $120,000 per year

We are seeking a
Service Delivery Manager (Maintenance)
who plays a pivotal role in ensuring the successful delivery and ongoing support of
Maintenance Systems and projects
. This role involves close collaboration with internal teams, service partners, contractors, and government agencies to ensure customer satisfaction, system reliability, and operational excellence.

Responsibilities

  • Participate in project and Maintenance Systems meetings, proposing improvements where necessary.
  • Supervise ongoing projects and Maintenance Systems, coordinating team members to maintain workflow and timelines.
  • Evaluate potential technical issues and collaborate with engineers to develop effective solutions.
  • Manage project-related documentation, ensuring all materials (e.g., system extensions, tech-refresh, obsolescence replacements) are current and properly stored.
  • Liaise with backend support groups to ensure Maintenance Systems' fulfilment and compliance.
  • Coordinate with external service partners and contractors to facilitate project and maintenance execution.
  • Effectively engage key stakeholders in decision-making and execution processes.
  • Strong negotiation skills with both internal and external stakeholders.
  • Generate and analyse monthly reports, presenting insights and updates to end customers.
  • Oversee system transitions from project delivery to maintenance phase, ensuring smooth handovers and operational readiness.
  • Familiarity with Service Operation metrics and system availability requirements.
  • Manage project budgets, including planning, designing, and defining scope and deliverables.
  • Uphold quality assurance standards and ensure best-in-class deliverables.
  • Proactively monitor project progress and apply corrective actions to resolve issues.
  • Build and maintain high-performing teams aligned with service management goals.

Requirements

  • Strong experiences in major IT infrastructure vulnerability assessment, system updates, upgrades, OS hardening and migrations.
  • Certification in ITIL is preferred
  • At least 2 years of experience in team management
  • Have at least 3 years of experience in Cyber Security

Work Location: Jurong East

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