Home Delivery Service Officer/Executive

3 days ago

Jurong East West Region, Singapore Pet Lovers Centre Singapore Full time $30,000 - $60,000 per year

Highlights:

Working days: 5.5 day work week (Monday to Friday 7.30am to 4.30pm, Saturday 9am-1pm)

Work Location: 7 Toh Tuck Link, Singapore 596227

Role Descriptions:

  • Facilitates efficient and accurate processing of orders from beginning to end via online or phone.
  • Process delivery orders and ensure sufficient stock available for delivery.
  • Check stock levels, update inventory management system and notify out-of-stock status
  • Coordinate with suppliers and stores to check inventory status.
  • Generate inter-outlet transfer documents and liaise with the internal team to issue purchase orders.
  • Tracks and updates the status of delivery vendors, suppliers and outlet transfers to ensure timely delivery to the warehouse.
  • Coordinate with warehousing staff to pick/pack orders for delivery on time.
  • Liaise with customers on stock availability, exchanges, returns and delivery schedules
  • Inform customers of unforeseen delays or problems and seek alternative arrangements to reduce inconvenience and further delays.
  • Handle customer's complaints and feedback by investigating, resolving, and escalating issues.
  • Perform other related duties/tasks as assigned.

Job Requirements:

  • Minimum GCE 'N' Level
  • Good communication and interpersonal skills, with a customer-centric mindset
  • Proficiency in computer skills
  • Good organizational skills and attention to detail
  • Team player, ability to work well with employees at all levels.
  • Proactive and a "CAN-DO" attitude

Job Benefits:

  • Medical Reimbursement, Health Insurance
  • Staff Purchase Discount
  • Long Service Award
  • Company Uniform Provided
  • Free corporate gym access

Only shortlisted candidates will be notified.

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