Assistant General Manager

2 days ago

Central Region, Singapore Marina Bay Sands Pte Ltd Full time $120,000 - $180,000 per year

Job Responsibilities

  • Support the General Manager in the successful execution of nightly operations and special events.
  • Oversee venue readiness, ensuring all areas meet brand standards in cleanliness, ambiance, and functionality.
  • Monitor crowd flow, guest safety, and compliance with licensing and regulatory requirements.
  • Assist in the planning, coordination, and management of staff and services to ensure efficient and effective F&B operations.
  • Develop and implement operating procedures and service standards to ensure consistency and excellence.
  • Lead and develop team members through coaching, training, and performance management.
  • Collaborate with executive management to align departmental goals with Marina Bay Sands' strategic objectives.
  • Work closely with service and culinary teams to minimize wastage and maximize productivity.
  • Analyze operating results and identify opportunities for performance improvement.
  • Monitor consumable usage and labor productivity to optimize operational efficiency.
  • Proactively manage peak business periods and implement strategies to handle high guest volumes.

Guest Experience & Service Excellence

  • Ensure consistent delivery of high-touch service and memorable guest experiences.
  • Handle VIP clientele and high-profile guests with discretion and professionalism.
  • Respond promptly to guest feedback, resolving issues with empathy and urgency.
  • Monitor guest reactions and confer frequently with service staff to ensure satisfaction.

Strategic Planning & Execution

  • Collaborate with the General Manager and executive leadership on programming, promotions, and operational strategies.
  • Support marketing and event planning initiatives to drive footfall and revenue.
  • Review nightly performance metrics and identify areas for improvement.

Job Requirements

Education & Certification

• Diploma/Degree in hospitality or related field preferred

Experience

  • Minimum 5-8 years' experience in an integrated resort, restaurant group, private club or luxury hotel chain

Other Prerequisite

  • Comprehensive knowledge of F&B service and operations, with a strong focus on VIP guest experience.
  • Strong leadership and interpersonal skills.
  • Excellent communication and conflict resolution abilities.
  • High energy, adaptability, and a passion for nightlife and hospitality.
  • Enjoys problem-solving and can think creatively in dynamic situations.
  • Team-oriented leadership style with a commitment to open communication and collaboration.
  • Proven ability to build and manage relationships across departments and with key clientele.
  • Proficient in POS systems, scheduling software, and basic financial reporting.
  • Skilled in Microsoft Office and relevant operational systems.
  • Professional appearance and demeanor, with a high standard of personal grooming.

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