Manager - ServiceNow Demand and Release (Corporate IT)

2 weeks ago


Singapore Synapxe Full time $90,000 - $120,000 per year
  • Collaborate with business stakeholders, product owners and product leads to gather and prioritize demand requests related to SPM, IRM, ITSM, and ITAM modules
  • Develop and maintain a comprehensive demand management process to ensure alignment with organizational objectives
  • Define release management strategies for ServiceNow platform updates and module enhancements
  • Coordinate with development teams to plan and schedule releases, considering dependencies and potential risks
  • Communicate release schedules, status updates, and impact assessments to relevant stakeholders
  • Lead the creation and maintenance of release documentation, including release notes and deployment instructions
  • Collaborate with cross-functional teams to ensure smooth transitions during module updates and releases
  • Participate in change management processes and assess the impact of changes on the ServiceNow modules
  • Implement best practices for version control and configuration management within the ServiceNow environment


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