Manager - ServiceNow Demand and Release (Corporate IT)
3 days ago
Position Overview
We are seeking a highly skilled and experienced ServiceNow Platform Demand and Release Manager to join our team. This key role involves overseeing the demand management and release processes for the Strategic Portfolio Management (SPM), Integrated Risk Management (IRM), IT Service Management (ITSM), and IT Asset Management (ITAM) modules within the ServiceNow platform.
Responsibilities
Collaborate with business stakeholders, product owners and product leads to gather and prioritize demand requests related to SPM, IRM, ITSM, and ITAM modules
Develop and maintain a comprehensive demand management process to ensure alignment with organizational objectives
Define release management strategies for ServiceNow platform updates and module enhancements
Coordinate with development teams to plan and schedule releases, considering dependencies and potential risks
Communicate release schedules, status updates, and impact assessments to relevant stakeholders
Lead the creation and maintenance of release documentation, including release notes and deployment instructions
Collaborate with cross-functional teams to ensure smooth transitions during module updates and releases
Participate in change management processes and assess the impact of changes on the ServiceNow modules
Implement best practices for version control and configuration management within the ServiceNow environment
Requirements
Bachelor’s degree in Computer Science, Information Technology, or a related field
Proven 7 years of experience in demand and release management for ServiceNow platform modules, particularly SPM, IRM, ITSM, and ITAM
In-depth knowledge of demand management processes and methodologies
Strong understanding of ITIL framework and release management best practices
Experience coordinating releases in complex, multi-module ServiceNow environments
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams
ServiceNow Certified Implementation Specialist in SPM, IRM, ITSM, or ITAM is a plus
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
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Singapore Synapxe Full timePosition Overview We are seeking a highly skilled and experienced ServiceNow Platform Demand and Release Manager to join our team. This key role involves overseeing the demand management and release processes for the Strategic Portfolio Management (SPM), Integrated Risk Management (IRM), IT Service Management (ITSM), and IT Asset Management (ITAM) modules...
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